Role Description
We are looking for an Engineering Operations – Enterprise Mobility professional to support and enhance large‐scale Unified Endpoint Management (UEM) & Enterprise Mobility Management (EMM) solutions/platforms (e.g. Microsoft Intune, VMware Workspace ONE, Ivanti Endpoint Manager, Ivanti Neurons) and device enrolment programs (e.g. Apple Automated Device Enrolment ADE, Samsung Knox Mobile Enrolment KME, Android Zero Touch Enrolment ZTE). You will contribute to operational stability, security, and compliance by supporting incident response, change and release activities, platform health monitoring, and continuous improvement, working closely with internal teams, vendors, and stakeholders.
Location
Melbourne, Sydney
Salary
90,243-98,861 AUD Annual Gross
Please note: the above salary range is indicative and may be subject to enhancements based on internal company processes.
Roles And Responsibilities
* Mobility Operations, Change & Release Governance: Support ITIL‐aligned change control, impact assessments, and assist with release readiness for go‐lives.
* Incident, Escalation & Problem Management: Support high‐priority incidents, assist with escalation management, provide timely updates and accurate ticket hygiene, contribute to root‐cause analysis/problem management.
* Security, Risk & Vulnerability Management: Support vulnerability remediation activities in collaboration with Cyber Security teams and platform SMEs; maintain evidence audits and support fleet posture/security event reporting.
* Platform Engineering & Lifecycle Management: Monitor platform health and performance, raise risks/issues proactively with recommended actions, support OS/app testing and compatibility checks.
* Device Provisioning, Automation & Scale: Support zero‐touch enrolment (Apple Business Manager, Android zero‐touch, Samsung Knox Mobile Enrolment).
Essential
* Bachelor's or master's degree in computer science, Information Technology, or a related field.
* Over 5 years of experience in Enterprise Mobility Management, Platform Operations, or Engineering Operations within large‐scale, regulated environments (e.g., Telco, Enterprise, Government).
* Hands‐on familiarity with UEM/EMM platforms such as Microsoft Intune, VMware Workspace ONE and Ivanti Endpoint Manager including enrolment ecosystems (ADE, KME, ZTE).
* Strong communication skills to coordinate with stakeholders and provide clear operational updates.
Preferred
* Prior working experience in Engineering Operations within large‐scale, regulated environments (e.g., Telco, Enterprise, Government).
* Australian Citizenship or Permanent Residency preferred.
* Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
* Analytical Problem‐Solving: Structured RCA, pattern recognition across incidents/changes/requests, and strong data literacy.
* Process, Quality & Governance: ITIL discipline, rigorous QA across change/release/operations, and a continuous‐improvement mindset.
* Collaboration & Stakeholder Engagement: Effective cross‐functional partnering; communicates clearly with technical and non‐technical audiences; strong customer empathy.
Additional
* Excellent customer‐facing skills.
* Excellent written and verbal communication skills.
* Strong attention to detail and outstanding analytical and problem‐solving skills.
Benefits
* Income Protection Insurance
* Paid Parental and Volunteer leaves
* Employee Assistance Program (EAP)
* Flexible working arrangements (hybrid, reviewed case‐by‐case basis)
* Health Insurance Discount and Well‐being Program
* Access to Fitness and Gym Memberships
* Salary packaging and novated leasing
EEO Statement
"All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
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