About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events, leisure and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand.
About the Role
Your core focus is to qualify each call, chat, email, or system queue, processing in an expert manner, with accuracy and adhering to the relevant customer travel policy. Processing includes, but is not limited to, generating air, car, hotel, ferry, rail and coach reservations. You will help with all aspects of a travel booking such as destination information, excess baggage, and transfers. A key driver for our clients is value for money, so providing cost‐effective yet time‐effective travel options are a must.
If you have exceptional client service skills, we want to talk to you! A typical day will see you managing end‐to‐end travel management solutions for clients leaving them feeling completely inspired. You will need to be task‐oriented and comfortable managing travels, transfers, bookings, etc.
About You
* Domestic and International travel experience is highly desired
* Exceptional client service and task management skills
* Comfortable using technology and exposure to travel tech/booking systems
* Consult by phone, email, e-chat dealing directly with clients and agents
* Manage all aspects of client relationships throughout the course of their enquiry/booking
* Commitment to exceptional customer service
* Strong organisation and time management skills
Benefits
* Travel discounts
* Perkbox – Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
* Training and development opportunities
* Annual volunteer day
* 2 wellness/chillout days
* 2 weeks extra leave – Purchase leave
CTM is committed to the unique contributions of all our people and actively encourages candidates with all abilities and diverse backgrounds to apply.
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