Application Support Analyst
We're looking for an Application Support Analyst to provide Level 1 & 2 support across a range of business applications that keep Hamilton Island running. This role ensures our digital platforms remain stable, secure and high‐performing while delivering responsive, customer‐focused support to our teams across the island.
Why you'll love working with us
* Develop your technical skills - gain exposure to a broad range of business applications, integrations and digital platformsli>
* Be part of a collaborative team - work closely with IT professionals, business stakeholders and external vendors
* Work-life balance - enjoy working from home on Fridays
* Access outstanding benefits - free on-site gym and subsidised fitness classes, travel discounts, health insurance discounts, and Family & Friends rates
* Grow your career - build experience across application support, testing, system administration and continuous improvement initiatives
Where you'll make an impact
* Providing Level 1 & 2 support across Hamilton Island's business applications to keep systems stable, secure and running smoothly.
* Platform Support: Logging, triaging and resolving incidents and service requests, managing the support queue, troubleshooting application, data and integration issues, and coordinating with vendors when required.
* System Administration: Managing user access, roles and permissions, performing routine configuration and maintenance, and monitoring system performance and data flows.
* Incident & Problem Management: Supporting incident, problem and change processes, contributing to root‐cause analysis, and assisting with deployments and post‐release validation.
* Testing & Improvements: Executing test scenarios, validating fixes and enhancements, supporting UAT, and identifying opportunities for process improvement and automation.
* Documentation: Creating and maintaining knowledge articles, SOPs, known issues and workarounds to strengthen team capability.
* Stakeholder Support: Delivering clear, customer‐focused communication, supporting training activities, and collaborating with IT teams, business users and vendors.
* Governance & Compliance: Following IT policies, cybersecurity standards, data privacy requirements and supporting audit and reporting activities.
What we're looking for
You're a proactive and customer‐focused IT professional who enjoys troubleshooting technical issues and finding practical solutions. You have strong analytical skills, excellent attention to detail and enjoy working in a collaborative environment where no two days are the same.
To be successful, you'll need:
* 2-4 years' experience in application support, service desk or IT support environments
* Experience supporting business applications and troubleshooting technical issues
* Strong analytical and problem-solving skills
* Experience managing incidents and service requests in a support environment
* Excellent communication and stakeholder engagement skills
* Ability to work both independently and collaboratively within a team
* Exposure to CRM, CMS, ERP or operational business systems (Desirable)
* Basic knowledge of SQL, reporting or data concepts (Desirable)
* Familiarity with ITIL principles and ticketing systems (Desirable)
* Experience working with software vendors or managed service providers (Desirable)
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember. Apply now!
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