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Are you a strategic retail leader with a passion for people, performance, and business growth?
The Scaffidi Group is seeking an experienced and driven Regional Operations Manager to play a pivotal role in supporting and growing our expanding national pharmacy network. This is an exciting opportunity for a motivated leader who thrives in a fast-paced retail environment and enjoys mentoring teams, driving commercial outcomes, and influencing operational excellence across multiple locations.
If you are passionate about retail leadership, business improvement, and building high-performing teams, we want to hear from you!
Why Join Scaffidi Group?
With more than 50 pharmacies operating across metropolitan and regional Australia, The Scaffidi Group continues to experience significant growth across multiple well-known pharmacy brands, including United Chemists, Priceline Pharmacy, and Good Price Pharmacy Warehouse.
Joining our team means becoming part of a respected, family-owned organisation that genuinely values its people, community impact, and customer experience. We are committed to innovation, continuous improvement, and creating an environment where our teams can thrive.
This role offers the opportunity to:
* Become a key member of our national management team
* Influence retail strategy and operational performance across multiple pharmacy brands
* Mentor and support Retail Managers and Pharmacy teams to achieve outstanding results
* Travel interstate and regionally while building strong relationships across our network
* Drive meaningful improvements in customer experience, team culture, and business growth
About the Role:
Based in Adelaide and reporting directly to the Executive General Manager, the Regional Operations Manager will work closely with Retail Managers, Pharmacist Managers, and Support Office teams to drive operational performance, retail excellence, and sustainable growth across the pharmacy network. This is a highly autonomous leadership role requiring strong commercial acumen, exceptional people management skills, and the ability to influence positive outcomes across multiple sites.
You will play a critical role in strengthening retail operations, supporting leadership capability, improving team engagement, and ensuring stores consistently deliver exceptional customer experiences aligned with company objectives.
Key Responsibilities:
* Provide hands-on leadership, coaching, and operational support to Retail Managers and Pharmacy leadership teams across multiple sites.
* Mentor and develop store leaders to build high-performing, engaged, and accountable teams.
* Conduct regular performance reviews, support performance management processes, and contribute to employee wellbeing initiatives.
* Monitor KPIs, sales performance, and wage costs to drive business outcomes.
* Identify growth opportunities and implement strategies to improve profitability and operational efficiency.
* Ensure all stores consistently maintain high standards of presentation, merchandising, promotional execution, and customer service.
* Review rostering practices and labour allocation to ensure operational efficiency while managing wage costs within budget expectations.
* Lead recruitment support initiatives across the network to attract and retain high-quality team members.
* Assist in workforce planning and succession development to ensure long-term operational stability across all locations.
* Build strong working relationships between stores, support office teams, and senior leadership.
* Maintain regular communication with site leaders to ensure alignment with company objectives and operational priorities.
About You:
To succeed in this role, you will be a proactive and commercially minded leader with a passion for retail operations and people development.
You will ideally demonstrate:
* Minimum 3 years' experience in pharmacy, retail management, multi-site operations, or business development.
* Previous experience leading teams across multiple locations in a fast-paced retail environment.
* Strong leadership and people management capabilities with the ability to motivate and influence others.
* Excellent organisational and time management skills with the ability to manage competing priorities.
* Strong commercial awareness and analytical skills with a results-driven mindset.
* Excellent written and verbal communication skills across multiple stakeholder groups.
* Ability to work both autonomously and collaboratively within a broader leadership team.
* Confidence in coaching, mentoring, and supporting team development.
* Adaptability and resilience within a dynamic and evolving business environment.
Pharmacy industry experience is highly regarded, however candidates with strong retail leadership backgrounds from other industries are also strongly encouraged to apply.
Travel Requirements:
This role involves frequent interstate and regional travel to support stores across the network (car allowance, phone and laptop provided). Regular site visits will be required on a rotating 6–8-week schedule.
What We Offer:
* Opportunity to work with nationally recognised pharmacy retail brands
* Career growth within a rapidly expanding organisation
* Competitive salary package with generous performance-based incentives
* Supportive and collaborative leadership environment
* Ongoing training, mentoring, and professional development opportunities
* A strong team culture within a family-owned business that genuinely values its people
* The opportunity to make a meaningful impact across a growing national network
How to Apply!
If you are a passionate Retail Leader looking for your next challenge and want to play a key role in shaping the future growth of a leading pharmacy group, click the "Apply Now" button below!
Important Update: The title of this role has recently been revised. Please note that individuals who previously applied for the Business Development Manager position are automatically being considered and are not required to reapply.
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Health & Beauty Retail 101-1,000 employees
With a strong presence across Australia, the Scaffidi Group operates a network of community pharmacies that are dedicated to providing exceptional customer service, professional healthcare advice, and a wide range of pharmaceutical products.
With a strong presence across Australia, the Scaffidi Group operates a network of community pharmacies that are dedicated to providing exceptional customer service, professional healthcare advice, and a wide range of pharmaceutical products.
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