The Opportunity
As a Group Account Director, you will act as the executive lead for some of our most strategically important client relationships. This role sits at the intersection of enterprise client partnership, commercial growth, operational leadership, and creative production excellence. You’ll oversee a global high‑performing account with a regional creative production ecosystem, acting as a trusted advisor to senior client stakeholders in AUNZ, while driving innovation, margin growth, and long‑term value. You’ll lead a cross‑functional team that includes creative, production and operational talent, and ensure every facet of the relationship, from day‑to‑day delivery to long‑term transformation, is world‑class. You will be expected to set and execute a strategic growth agenda, penetrate new business units, and expand our footprint across business units, capabilities, and deliverables. Internally, you’ll serve as a senior operator, designing and evolving workflows, scaling AI‑powered efficiencies, and partnering with executive leadership to shape the future of how we deliver.
The Role
As a Group Account Director, you’ll maintain agency relationships in a fast‑paced, evolving environment. Nimbleness and collaboration is the name of the game. This is a role for a strategic and growth‑minded professional with the industry know‑how and rapport to simply get things done. If you’re an experienced go‑getter who just gets clients and seeks out new opportunities to create impactful work, you have hands‑on experience in brand, production, operations, and a solid understanding of large scale retained teams, this is for you.
Key Responsibilities Include:
* Own the client relationship including the fiscal health and overall growth.
* Identify new opportunities within current client relationships, understand the full breadth of Monks’ capabilities and how to orchestrate compelling solutions for expansion and varying client needs.
* Manage and build strong senior stakeholder relationships; provide strategic guidance to deliver against the clients business objectives, build trust, credibility and rapport with key POCs.
* Become a trusted partner, understanding clients’ business challenges and be able to articulate strategies to address those needs.
* Effectively consult on creative ideas and executions.
* Inspire larger creative strategies that can create further business outcomes and align closely with growth objectives of the client and The Monks business.
* Drive adoption of AI‑powered tools and platforms to unlock production speed, cost savings, and content personalization at scale.
* Gain and maintain knowledge of client’s business, industry and competition.
* Develop robust communications plans and engagement strategies, with an emphasis on strengthening key relationships and expanding stakeholder coverage across the organisation.
* Own the future‑state vision and strategic narrative associated with our partnership that underpins all workstreams and initiatives for cross‑functional teams to work towards.
* Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value realised and articulated at each step of the way.
* Drive discovery for new business opportunities and manage the end‑to‑end sales cycle, with an emphasis on pipeline generation, as well as cross‑sell and up‑sell tactics.
* Orchestrate our cross‑capability operating model through an understanding of all ongoing fulfillment projects in order to continually reinforce ROI and future roadmap initiatives.
* Lead key milestones and drive collaboration across capabilities for partnership‑led workstreams, including QBRs, top‑to‑tops and broader strategy & planning.
* Facilitate a uniform method for client experience across pillars, and set clear expectations with capabilities to reinforce exceptional client service standards.
* Manage feedback loops with clients; including facilitating 360‑degree feedback, as well as recurring pulse checks for continuous improvement of partnership quality.
What you bring to it:
* 7+ years of experience in client services, project management or production roles.
* Being able to expertly lead the digital marketing briefs from initial brief to final delivery.
* Understand social as a channel, experience with social strategy, creators and types of social creative used as a growth‑driving channel for brands.
* Understand marketing goals and business objectives and translate these requirements into clear, actionable briefs for creative & production teams.
* Relationships and experience with third‑party vendors, production partners, creators who could be suitable to collaborate with.
* A deep understanding of the digital marketing & advertising ecosystem, and are abreast of the latest in AI‑driven disruption, emerging technologies and innovation.
* Proven track record of successfully managing client relationships, driving revenue growth while maintaining customer satisfaction.
* Commercial proficiency, being able to own project budgets, ensuring all projects are delivered profitably and within scope - and experience pricing/scoping detailed statements of work (SOWs).
* Ability to forecast agency resource needs and manage internal studio capacity effectively with support from producers.
* Excellent communication skills, both written and verbal, and ability to effectively communicate with a range of stakeholder types ranging from C‑suite through to specialists.
* You embrace curiosity, are self‑motivated and proactive by nature.
* Strong negotiation skills, and have a proficiency in writing business cases.
* An ability to present effectively, and craft compelling proposals using Google slides.
* An ability to thrive in a fast‑paced, dynamic environment.
* A track record of effective program management, and demonstrable commercial acumen.
* Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points.
Preferred Requirements:
* Successful applicants for this position tend to have experience as an Executive Producer, and are looking to be more externally focused.
* Would be suitable for an Account Director, Senior Account Director who is not afraid to get hands‑on to support existing delivery structures (current/recent experience with production processes and workflows will be viewed highly).
* Strong grasp of the overall emerging digital space, including but not limited to knowledge of Monks competitive set and our offerings across data, technology, content and digital media.
* Demonstrated ability to lead cross‑functional teams and develop processes and workflows that increase revenue and value‑realisation for clients.
* Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment.
* Strong data analysis capabilities, with an ability to unearth actionable insights using a range of platforms and tools.
Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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