Job Title: Workforce Optimisation Specialist
Job Description
As a Workforce Optimisation Specialist in our Operational Support Centre (OSC) team, you'll play a key role in optimising staff utilisation, strategic and operational workforce planning, and ensuring roster compliance with industrial awards across the business.
Supporting Serco contracts across Australia, you'll deliver key insights and recommendations that shape our workforce strategy and help achieve contract KPIs.
You'll Spend Your Time Focused On:
* Workforce Planning – 40%
* Strategic workforce analysis – 30%
* Workforce management administration – 20%
* Reporting and analytics – 10%
Key Responsibilities
Managing end-to-end roster processes, including building, optimising, and maintaining rosters.
Maximising staff utilisation and recommending strategies to meet service delivery KPIs.
Ensuring rosters align with industrial instruments and policies.
Providing reports and analytics to inform recruitment decisions.
Driving process improvements and implementing innovative solutions.
Building strong relationships with internal stakeholders across the business.
Requirements
A keen eye for detail and a commitment to accuracy.
Experience with workforce management methodologies and Workforce Management Software systems.
Proficiency in Microsoft Excel, including pivot tables and formulas.
Excellent verbal and written communication skills.
Ability to prioritise tasks under pressure and maintain attention to detail.
Benefits
Career development and training opportunities.
Tools that support smarter ways of working.
Supportive team culture that values innovation and collaboration.
Flexible work-life balance.
Opportunities for professional growth and advancement.
About Us
We're a place where you can grow. Join a team of 10,000+ professionals across Asia Pacific and experience a place of challenge, opportunity, and reward.
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We celebrate diversity and welcome applications from all backgrounds and cultures.
Employee Networks led by colleagues who are passionate about inclusion and belonging.