The Role
As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.
* Lead by example, being hands on, consistently engaging the team to achieve sales targets
* Manage team performance, providing coaching and addressing any issues proactively
* Develop team capabilities through ongoing training and support
* Ensure compliance with all company and brand policies and procedures
* Manage staff rosters and oversee Time & Attendance
* Complete and distribute daily reports to relevant stakeholders
* Receive and reconcile inventory, reporting discrepancies
* Conduct regular quality checks on stock and ensure accurate stock handling procedures
* Support recruitment efforts and interviews
* Deliver comprehensive inductions and follow-up training for all new hires
* Ensure customer service standards are consistently met and enhanced
* Resolve elevated customer complaints with professionalism and care
Skills & Experience
* 3+ years in retail Store Manager role
* High skill set in driving sales and achieving KPI’s
* Experience with rostering, staff management and other day to day operations
* Highly developed in customer service
* Skilled in providing feedback
* Excellent oral and written communication skills
* Sound administrative skills and training experience
* Organised with fantastic time management skills
* Building and sustaining professional working relationships
* Strong analytical and problem solving skills
* Computer literacy skills (Word, Excel, PowerPoint)
Benefits
* Collaborative and supportive culture
* Generous employee discount across all Swatch Group brands
* Employee referral program with the opportunity to earn a cash reward
* Access to our Employee Assistance Program
* Comprehensive income protection insurance
* Novated leasing opportunities for electric vehicles
* Extensive professional Learning and Development program
* Annual bonus potential on top of your base salary
* Complementary Swatch loan watch
#J-18808-Ljbffr