Job Overview
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI‐driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. The National PIAWE Team Leader role focuses on leading a dedicated team of specialists, providing day‐to‐day leadership, oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork.
Responsibilities
* People Management: Lead and manage a team, ensuring high performance and continuous development.
* Coach and mentor team members to improve skills, knowledge, and outcomes.
* Deliver ongoing training and development initiatives to build team capability.
* Claims Management: Understand all self‐insurance and business requirements for effective case management and PIAWE calculations.
* Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements.
* Oversee the end‐to‐end processing of PIAWE, ensuring compliance with regulations and company policies.
* Customer Service: Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high‐quality customer service.
* Provide guidance and support to Case Managers in managing challenging stakeholder interactions relating to weekly and ongoing entitlements.
* Support team members in handling difficult communications while maintaining service excellence.
* Risk and Compliance: Ensure strict compliance with all applicable workers' compensation legislation, self‐insurance requirements, and organisational policies.
* Maintain up‐to‐date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.
* Proactively identify potential risks and manage risks related to claims, collaborating on mitigation strategies.
* Teamwork & Coaching: Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability.
* Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development.
* Promote collaboration, accountability, and ongoing improvement within the team by providing coaching, feedback, and support that enhances both individual and team performance.
Qualifications
* Education: Territory or relevant qualification in a health or related field (highly desirable).
* Experience: Demonstrated experience leading teams within self‐insured workers' compensation schemes or similar environments.
* Experience: Proven expertise in managing workers' compensation claims under self‐insurance frameworks, including compliance with relevant legislation and internal policies.
* Experience: Proven experience in calculating PIAWE in different jurisdictions.
Skills and Competencies
* Skills: Excellent problem‐solving, negotiation, and decision‐making abilities. Ability to adapt quickly and effectively to change in a complex, fast‐paced environment. Strong knowledge of medical and paramedical terminology and injury treatment processes.
* Competencies: Analytical skills—ability to assess complex information and make informed decisions.
* Competencies: Attention to detail—strong organisational skills with a focus on accuracy.
* Competencies: Problem‐solving—ability to identify issues and implement effective solutions in a timely manner.
* Competencies: Empathy—understanding the challenges injured workers face and providing compassionate support.
Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. Employees receive competitive remuneration, benefits, training and career opportunities. Benefits include comprehensive onboarding and continuous development resources, referral rewards, flexible leave options (including purchased leave), volunteer days for charitable and emergency services, an Employee Assistance Program, novated leasing, discounted health insurance, paid parental leave, and additional discounts.
Equal Opportunity Employer
We are an Equal Opportunity Employer and welcome submissions from people from all walks of life. We celebrate our diversity and recognise the unique contributions of our people.
Accommodation of Special Needs
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. We are committed to providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
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