Job Overview
As a People Operations Coordinator, you support the effective delivery of people operations across the full employee lifecycle through strong governance, quality assurance, and process coordination. This role works closely with the People Administration team to ensure consistency, accuracy, and compliance across people processes while driving continuous improvement.
Responsibilities
* Experience in a People Operations, HR Coordination, or shared services environment
* Demonstrated capability in quality assurance, governance, and process improvement
* Strong attention to detail with a disciplined approach to accuracy and compliance
* Proven ability to conduct quality reviews across onboarding, employee changes, and offboarding
* Experience identifying process gaps, trends, and corrective actions
* Ability to coordinate cyclical people activities and deliver outcomes to agreed timelines
* Experience providing first-line advice for general people operations queries
* Strong ability to manage escalations and non-standard cases with confidence and professionalism
* Exposure to HR reporting, audits, and ad-hoc data requests
* Experience maintaining HRIS data integrity and governance standards
* Strong written and verbal communication skills with the ability to engage diverse stakeholders
* Demonstrated discretion and professionalism when handling confidential employee information
* Organised, dependable, and capable of working across multiple priorities
* A proactive mindset with a commitment to continuous improvement
Qualifications
Qualifications in Human Resource Management or a related discipline preferred.
Benefits
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
* We provide an inclusive, safe, and welcoming environment to all Civicans. There are many opportunities to grow and be your best.
* Giving culture – we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
* Flexible Work – we have the technology and tools to support you to work from home and occasionally come into our offices to catch up and socialize with colleagues.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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