Account Manager, Commercial Banking - DocklandsOur Commercial Banking (CB) business serves over 10,000 clients in the medium to large business segment across Australia, with complex financial needs and debt up to $100m for Property Investment or Property Development purposes.We are committed to understanding our clients, and delivering insights and creative solutions, to drive sustainable business growth.Do Work That Matters:As our Account Manager in this high performing team, you will work closely with Relationship Executive and Analyst to support the needs of a number of portfolios within Commercial Banking. This outstanding opportunity focuses on supporting the banking requirements of our new and existing clients, managing stakeholders and assisting in tasks required for deal execution, whilst supporting Relationship Executives in developing new business opportunities.In this role you will have a high level of exposure to client support and will play a key role within the Relationship team. Your passion about customer service and focus on being number one in client satisfaction will see you stand out in this role.More Specifically, You Will:Build and maintain effective working relationships with the dedicated support teams, Risk Management, Global Markets, Banking Products, Asset Finance Specialists and Specialist Distribution and ensure the portfolio team deliver exceptional insights and services to its client(s)Deliver exceptional customer service in all dealings, as reflected in a positive lift in various survey resultsIdentify and liaise with relevant product specialists on idea and solution developmentAssist in completing annual reviews and changes for existing clients including managing and documenting applications within agreed arrangements;On boarding of new customers including AML/KYC verification and processes;Coordinate deal execution from documentation to funding, in accordance with policy and procedures. This includes undertaking post-approval tasks.Work closely with the Relationship Executive and Analyst with the preparation of credit submissions for new facilities to ensure the timely delivery of decisions, and coordination of deal execution through documentation and funding to ensure efficient delivery of client requirements; andPlay a key role in ensuring accuracy of information on source systemsComplete complex / risk / lending maintenanceAccount Managers will become involved, engaged and participate in the Service and Sales framework including sales meetings, team debriefs and other associated activitiesWe want to hear from you if you have:Exceptional customer service and relationship management experienceStrong inter personal skills and the ability to work well with a team of AnalystsStrong communication skills to management both internal and external stakeholdersHigh attention to detail, organisation skills and adaptability.The composure and drive to commit to meeting tight transaction deadlines in a fast-paced environment;Initiative and a CAN do attitude, along with the drive to quickly develop new skills; andA degree in a related discipline and/or previous industry experienceIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Our Commercial Banking (CB) business serves over 10,000 clients in the medium to large business segment across Australia, with complex financial needs and debt up to $100m for Property Investment or Property Development purposes.We are committed to understanding our clients, and delivering insights and creative solutions, to drive sustainable business growth.Do Work That Matters:As our Account Manager in this high performing team, you will work closely with Relationship Executive and Analyst to support the needs of a number of portfolios within Commercial Banking. This outstanding opportunity focuses on supporting the banking requirements of our new and existing clients, managing stakeholders and assisting in tasks required for deal execution, whilst supporting Relationship Executives in developing new business opportunities.In this role you will have a high level of exposure to client support and will play a key role within the Relationship team. Your passion about customer service and focus on being number one in client satisfaction will see you stand out in this role.More Specifically, You Will:Build and maintain effective working relationships with the dedicated support teams, Risk Management, Global Markets, Banking Products, Asset Finance Specialists and Specialist Distribution and ensure the portfolio team deliver exceptional insights and services to its client(s)Deliver exceptional customer service in all dealings, as reflected in a positive lift in various survey resultsIdentify and liaise with relevant product specialists on idea and solution developmentAssist in completing annual reviews and changes for existing clients including managing and documenting applications within agreed arrangements;On boarding of new customers including AML/KYC verification and processes;Coordinate deal execution from documentation to funding, in accordance with policy and procedures. This includes undertaking post-approval tasks.Work closely with the Relationship Executive and Analyst with the preparation of credit submissions for new facilities to ensure the timely delivery of decisions, and coordination of deal execution through documentation and funding to ensure efficient delivery of client requirements; andPlay a key role in ensuring accuracy of information on source systemsComplete complex / risk / lending maintenanceAccount Managers will become involved, engaged and participate in the Service and Sales framework including sales meetings, team debriefs and other associated activitiesWe want to hear from you if you have:Exceptional customer service and relationship management experienceStrong inter personal skills and the ability to work well with a team of AnalystsStrong communication skills to management both internal and external stakeholdersHigh attention to detail, organisation skills and adaptability.The composure and drive to commit to meeting tight transaction deadlines in a fast-paced environment;Initiative and a CAN do attitude, along with the drive to quickly develop new skills; andA degree in a related discipline and/or previous industry experienceIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 12/06/2025About the companyThe Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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