About Juniper
At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualized care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians.
About The Role
Juniper is seeking a warm, professional, and proactive Customer Support Officer to be the welcoming face and voice of our organisation. This is a pivot role where compassion meets coordination, and every interaction counts.
As the first point of contact for prospective and emerging customers and their families, you'll deliver empathetic, knowledgeable support that reflects Juniper's values. You'll also build strong relationships with internal and external stakeholders, ensuring seamless communication and service delivery.
Key Responsibilities
* Handle incoming calls and emails with empathy and professionalism.
* Educate, problem‐solve, and guide customers toward solutions.
* Prepare quotes, contracts, reports, and customer information packages.
* Manage general office duties.
* Assist with meetings, events, travel, and special projects. Maintain sales documentation and run weekly reports.
* Deliver personalised support across multiple channels. Capture feedback and ensure customer satisfaction.
* Maintain accurate CRM records and ensure all activities align with aged care regulations and privacy standards.
* Uphold WHS standards and participate in safety training and risk management activities.
Skills & Experience
* Certificate III in Business or equivalent.
* 3+ years in customer service, sales support or administration.
* Strong organisational and problem‐solving abilities.
* Excellent communication and interpersonal skills.
* Tech‐savvy with CRM and Microsoft Office proficiency.
* Ability to work independently and meet deadlines.
* Understanding of aged care systems and standards (desirable).
What's On Offer
* Annual Salary of $73,788 + 12% superannuation.
* Salary Packaging tax free benefits up to $18,550 per year.
* Juniper Central Head office location in Balcatta – Free parking on‐site.
* Be part of a values‐driven organisation that prioritises wellbeing and professional growth.
* Enjoy exclusive discounts through Juniper and Corporate Health programmes.
How To Apply
Ready to make a meaningful impact in aged care across Western Australia? Submit your application online, including your CV and cover letter outlining your suitability for the role.
For any questions or to arrange a confidential discussion, please contact Sarah Adair from our Recruitment team via email at .
Please note: We do not accept applications from recruitment agencies.
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