About the position:
Kincumber Dental Care is a welcoming, family-oriented practice providing high-quality general and cosmetic dentistry to our local community. We pride ourselves on creating a comfortable and friendly environment where patients feel cared for and valued.
We are currently searching for an experienced Dental Receptionist to join our team on a full-time basis 4 days per week.
In this role, you will be the first point of contact for patients and play a key role in creating a warm, welcoming, and seamless patient journey—from initial enquiry through to treatment completion.
Key Responsibilities:
* Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
* Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
* Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
* Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
* Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
* Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.
What we can offer you:
* Competitive hourly rate
* Varied role
* Opportunity to make a difference
* Access to our internal Employee Assistant Program
* Unlock exclusive discounts and cashback offers on the Work App
* Certified Great Place to Work two years in a row 2024 & 2025
What do you need to succeed:
* Prior experience as a Dental Receptionist is preferred
* A Cert III or IV in Dental Assisting is beneficial but not mandatory
* Excellent verbal and written communication skills
* Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
* Capability to address patient concerns and resolve issues with professionalism and empathy
* Attention to detail
What's Next:
If you're excited about the opportunity to help us grow, we'd love to hear from you. Applications will be reviewed as they come in, so don't hesitate—click APPLY NOW!