About Us
Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.
Job Description
On‐Road Assessor
* Permanent Role
* Melbourne location and surrounds
About You
First and foremost, you are a people‐person! You will thrive on making your customers happy; it's vital to everything we do. We strive to make a difference in our communities.
Every day with us is different; you are comfortable with new challenges, new environments, new customers – always something new.
You will have previous experience within the Building trade and are keen to use this experience and knowledge in a more administrative capacity.
Or you may come from a Claims background and are keen to expand on this knowledge into a more hands‐on Assessing role.
You will have resilience and confidence in what you do – you're the expert. Our customers will rely on you.
The role
* The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of 'Building futures, and protecting what matters' for our customers.
* You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation.
* This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
* You will be involved in assessing all types of insured events, from small scale impact claims to major fire and flood claims.
What You'll Do
* Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels.
* Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Client Managers, Repairers and Suppliers.
* Deliver professional and brilliant service when completing on‐site and desktop assessments, interacting with customers on the Client Managers request.
* Support the Client Manager to identify customer resolution strategies to minimise customer escalations.
* Determine an appropriate claim fulfilment method that balances customer needs with business outcomes.
* Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
* Respond to customer and stakeholder requests within expected or agreed timeframes.
What You'll Bring
* Experience in the insurance or building industry.
* Passion for exceptional customer service.
* Experience in compiling scope of works.
Our Benefits (benefit Highlights Specific To Assessors)
* Competitive salary package + bonus on offer.
* Tool of Trade Vehicle.
* Extensive ongoing support and training.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.
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