Conference and Events Operations Manager
Hotel Chadstone Melbourne MGallery
As Conference and Events Operations Manager, you will lead the operational delivery of all conferences, events, weddings, and special occasions across the hotel, ensuring every experience is executed to the highest luxury standard. You will work closely with clients, conference organisers, the Sales team, and operational departments to deliver seamless and memorable experiences while fostering a positive, high performing team culture.
You are a visible and hands on leader who thrives in a fast paced luxury environment. You understand that exceptional events are built on preparation, communication, attention to detail, and a team that feels engaged, supported, and inspired.
Responsibilities
* Leading the day-to-day operation of all conferences, events, weddings, and special occasions across the hotel
* Delivering exceptional luxury guest experiences through flawless execution and personalised service
* Building strong relationships with clients, event planners, the Sales team, and operational stakeholders to ensure confidence and trust throughout the event journey
* Driving a solutions-focused culture that embraces flexibility, creativity, and finding the \"yes\" wherever possible
* Leading, mentoring, and developing the Conference and Events operations team to build engagement, capability, and consistencyCollaborating closely with the Kitchen, Sales, AV suppliers, and external partners to ensure seamless event delivery
* Ensuring all event spaces and service delivery consistently reflect luxury presentation and operational excellence
* Continuously reviewing standards, identifying opportunities for improvement, and driving initiatives that elevate the guest and client experience
* Keeping up to date with luxury hospitality and event trends to ensure our offering remains contemporary, competitive, and innovative
* Managing event logistics, operational planning, staffing, and service flow to ensure smooth execution
* Leading service recovery professionally and confidently, ensuring guest concerns are resolved with care and urgency
* Supporting labour management, rostering, productivity, and operational efficiency while maintaining luxury service standards
* Maintaining a strong operational presence during key events, evenings, weekends, and peak trading periods
Qualifications
* Previous leadership experience within Conference and Events operations, preferably within a luxury hotel environment
* A genuine passion for creating exceptional guest experiences and memorable moments
* Strong leadership capability with a proven ability to motivate, develop, and engage teams
* Excellent organisational skills with the ability to manage multiple priorities and stakeholders simultaneously
* A calm and solutions-focused approach with the ability to adapt quickly in a dynamic environment
* Exceptional communication and relationship building skills across clients, event planners, Sales teams, and operational departments
* A sharp eye for detail and a commitment to luxury presentation and service standards
* A proactive mindset with a passion for continuous improvement and keeping ahead of industry trends
* Flexibility to align your schedule with business demands, including evenings, weekends, and public holidays
* A collaborative leadership style with the ability to build trust, confidence, and strong working relationships across the hotel
Benefits
* Great benefits including worldwide accommodation and food and beverage discounts from your first day, Chadstone shopping centre discounts, complimentary accommodation on your anniversary with Accor, Employee Assistance Program, and discounted health insurance
* Work within one of Melbourne's most recognised luxury hotels, delivering exceptional events and experiences
* Endless learning and career development opportunities with Australia's largest hospitality group, Accor
* Be part of a professional, supportive, and passionate team committed to creating moments that guests will remember forever
Apply now to join Hotel Chadstone Melbourne MGallery
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