At Probe Group, we're looking for Customer Care Representatives to join our newly refurbished Contact Centre, on a full‐time or part‐time basis. These roles focus on making a real difference in the lives of older Australians, their families, and carers.
Day in the Life of a Customer Care Representative
* Be a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers by assisting them in accessing different types of care packages & services available – you will be making a meaningful difference.
* Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.
* Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Who doesn't love Pizza Fridays!); embrace an innovation mindset to create meaningful customer experiences.
* Learn and Grow: Dive into continuous learning opportunities to hone your skills.
Your Skills to Pay the Bills
* A natural communicator with excellent verbal and written skills.
* Someone who thrives in a fast‐paced environment and can juggle multiple tasks with ease.
* A positive attitude and a genuine desire to help others.
* Problem‐solving prowess and the ability to think on your feet.
* Proficiency with technology and ability to navigate across multiple platforms and software.
* Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential.
The Must‐Haves
* Full work rights to work within Australia.
* A National Police clearance – satisfactory requirements to be met.
* Availability to work rotating shifts Monday to Friday between 8:00am to 8:00pm; & Saturday 10am – 4pm.
What's in it for you?
* Financial & non‐financial incentives – we celebrate & reward our team members as part of our high‐performance culture.
* Career Growth – we move at pace, so do our team members when it comes to career progression & development.
* Health & Well‐being – we empower our team with resources for a healthier, safer life; a robust wellness program and a 24/7 personal safety and support service.
* Employee discounts – access to everyday savings: from technology, phone bills, fuel and groceries to fashion, restaurants and entertainment.
* Employee referral program – we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone to thrive.
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