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Customer service representative

Gold Coast
beBeeReservation
Customer Services agent
Posted: 28 November
Offer description

Job Overview:

We are seeking an exceptional Reservations Agent to join our team. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work well under pressure.

* Process and manage room reservations for guests in a prompt and efficient manner.
* Handle last-minute booking requests with accuracy and attention to detail.
* Collaborate closely with the Front Office team to ensure seamless check-in and check-out processes.
* Provide outstanding customer service by responding to guest inquiries and fulfilling special requests in a personalized manner.


Requirements:

* Previous experience in front office reception or reservations is essential.
* Aptitude for maximizing room revenue and occupancy is highly valued.
* Familiarity with hotel management systems such as Opera PMS and TravelClick is advantageous.
* Flexibility to work weekends, holidays, and peak seasons is required.

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