About the Company
Supagas is a fast‐growing national supplier of cylinder gases such as LPG, industrial gases, hospitality gases and helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
About the Role
Customer Service Officer (casual) – working weekdays Monday to Friday, with start times ranging from 6 am to 9 am, located in Brisbane office in Loganholme.
Duties & Responsibilities
* Handle high volume of incoming calls, processing orders and addressing customer inquiries.
* Assist in converting incoming phone and email inquiries into branch sales.
* Exceed customer service expectations by providing exceptional support to operations.
* Address customer queries and manage accounts promptly and professionally.
* Offer customers accurate product, service and procedural information.
* Ensure precise setup of new customer accounts.
* Process credit card payments as needed.
* Provide support to operations and sales teams.
* Engage in web chat support.
Benefits
* Competitive salary package
* Monday to Friday – day hours, immediate start
* Excellent employee reward programme
* Casual employment
Skills & Experience
* Proven experience in an inbound call centre environment, managing high call volumes.
* Familiarity with Pronto software is highly advantageous.
* Possess a professional and friendly telephone manner, as the role primarily involves telephone‐based communication.
* Strong attention to detail.
The successful candidate will undergo a pre‐employment medical assessment.
If you possess the skills and experience listed above and want to be the next member of the Supagas team, please apply below.
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