Team Leader - Disability Support Services
$38 – $42 per hour + flexible working and RDOs
Team Leader – Disability Support Services Community Access | Emerging 104A Supports | Future ILO & SIL Growth. Full-time | Newcastle & Hunter Region.
Why This Role?
Lead and shape a growing disability support team with future pathways into 104A, ILO and SIL supports.
Drive quality participant outcomes through consistent workers, reliable rosters, strong communication and person-centered care.
Use your leadership, rostering, HR and compliance skills to build a stable, accountable and high-performing team.
RDO, WFH and flexible work options may be considered where aligned with service needs, performance and capability.
About Us
Activated Concepts is a respected community-based clinical and support provider delivering trauma-informed services across mental health, disability, aged care, family support, nursing, behaviour support and training.
We are a values-led organisation focused on Understanding, Respect, Wellbeing and Excellence. Across all services, our focus is on providing safe, consistent and person-centered support that is responsive to each participant's needs, goals, risks, preferences and support environment.
The Opportunity
We are seeking a Team Leader – Disability Support Services to lead our growing disability support team.
This role will initially focus on Community Access supports, while also supporting the team's continued development into 104A high-intensity supports. Over time, there is also potential for growth into Individual Living Options (ILO) and Supported Independent Living (SIL) style supports as the service area continues to develop.
This is a hands-on leadership role suited to someone who understands the importance of participant experience, workforce stability, proactive rostering, clear communication, quality documentation, compliance and service performance.
About the Role
As Team Leader, you will provide day-to-day leadership, supervision and mentoring to Support Workers and Senior Support Workers delivering individualized disability supports.
You will help ensure participants receive consistent, safe and high-quality supports, while also supporting workers with clear expectations, strong rostering practices, supervision, onboarding, training and performance development.
This role requires someone who can support end-to-end service coordination, including participant engagement, staff communication, roster oversight, workforce planning, caseload maintenance, service quality, documentation, compliance and operational follow-through.
You may also carry a small participant-facing caseload to model best practice, maintain service connection and support quality outcomes.
Key Responsibilities
* Lead and supervise Support Workers and Senior Support Workers delivering community access and individualized disability supports.
* Support participant-centered rostering, worker matching and continuity of support.
* Ensure rosters are practical, reliable and responsive to participant needs and worker availability.
* Maintain proactive and consistent communication with participants, families, workers and internal teams.
* Support recruitment, onboarding, induction, supervision and ongoing staff development.
* Apply strong HR-informed leadership practices, including performance feedback, accountability, documentation and staff support.
* Drive team performance, caseload maintenance, service utilization and KPI achievement.
* Monitor service activity and ensure the team is working toward agreed operational expectations and quality outcomes.
* Maintain high standards across documentation, including progress notes, risk assessments, support plans, incident reporting, service reviews, staff records and compliance requirements.
* Support quality assurance, safeguarding, incident follow-up and continuous improvement.
* Support the team's development into 104A high-intensity supports under appropriate training, delegation, clinical governance and oversight.
* Contribute to future service growth opportunities, including ILO and SIL-style supports where appropriate.
* Work collaboratively with internal clinical, compliance, intake, rostering, HR and leadership teams.
* Champion Activated Concepts' values of Understanding, Respect, Wellbeing and Excellence.
About You
You are a practical, values-driven leader who understands that high-quality disability support relies on strong participant relationships, a well-supported workforce, reliable systems and clear accountability.
You are confident working with participants with psychosocial disability, complex needs, behaviors of concern or changing support needs, and understand the importance of consistency—consistent workers, consistent communication, consistent expectations, consistent documentation and consistent follow-through.
You will be confident driving team performance, maintaining active caseloads and service utilization, and ensuring the team meets KPI standards, operational expectations and quality outcomes. You understand that sustainable services require strong participant engagement, reliable rosters, timely documentation, responsive communication and clear workforce accountability.
You will also bring high standards and capability in compliance documentation, including the ability to oversee, review and follow up on support plans, progress notes, incident records, risk documentation, worker compliance and service quality requirements.
Ideally, you will also have HR experience, HR-related qualifications or practical experience supporting recruitment, supervision, performance management, staff development and workplace accountability.
You Will Bring
* A strong understanding of person-centered and trauma-informed support.
* Experience supporting people with disability, psychosocial disability, mental health needs, complex needs or behaviors of concern.
* Experience in service coordination, participant support, rostering and staff communication.
* Demonstrated ability to support caseload maintenance, service utilization and KPI expectations.
* Strong capability in compliance documentation, quality assurance and follow-up.
* A practical understanding of support worker supervision, mentoring and performance development.
* HR experience or qualifications preferred, particularly in staff supervision, performance support, recruitment or workforce management.
* Strong communication, documentation and stakeholder engagement skills.
* A calm, professional and solutions-focused approach.
* Confidence working with risk, incidents, support plans and service quality expectations.
* An interest in supporting service growth into 104A, ILO and SIL-style supports.
Selection Criteria
* Minimum 3 years' experience in disability, mental health, youth work, aged care, community services or a similar sector.
* Minimum 1 year of leadership, mentoring, supervision, rostering, coordination or senior support experience.
* Strong understanding of trauma-informed and person-centered support approaches.
* Experience working with complex needs, behaviors of concern, restrictive practices or high-intensity supports.
* Strong written communication and documentation skills.
* Demonstrated capability with compliance documentation, incident reporting, risk documentation and service quality requirements.
* Confidence managing rosters, team capacity, worker availability, participant needs and stakeholder expectations.
* Demonstrated ability to drive team performance, maintain caseloads/service utilization and support KPI achievement.
* HR experience or HR-related qualifications preferred.
* Flexible availability, including occasional after-hours meetings, training or urgent service matters.
* Current Australian driver's licence and access to a roadworthy, insured vehicle.
* Commitment to ethical practice, confidentiality, safeguarding and continuous improvement.
Required Qualifications & Checks
* Certificate III or IV in Disability, Individual Support, Mental Health, Community Services or similar.
* HR-related qualification or training preferred.
* Current First Aid and CPR.
* NDIS Worker Screening Check.
* NSW Working with Children Check.
* NDIS Worker Orientation Module.
* Child Safe Training.
* Medication Assistance and Manual Handling Training preferred, but not essential.
* High-intensity support training or willingness to complete relevant training as required.
Why Join Us?
Be part of a values-led organisation with a genuine focus on participant outcomes.
Help shape a growing Disability Support Services team.
Work in a service model focused on consistent workers, reliable supports and participant-centred care.
Supported growth pathway into 104A, ILO, SIL and broader disability service development.
Flexible and collaborative workplace with senior mentoring and clinical governance support.
RDO, work-from-home and flexible work options may be considered where aligned with role requirements, service needs, demonstrated performance and capability.
Opportunity to contribute meaningfully to both participant experience and workforce quality.
EEO Statement
We celebrate diversity and welcome applications from people of all backgrounds, cultures and lived experience.
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