Are you a strategic relationship builder with a passion for driving customer engagement and organisational success? We are seeking an experienced Customer Relationship Manager to play a pivotal role in strengthening partnerships and championing customer-focused outcomes across Queensland's health system.
As the Customer Relationship Manager, you will lead strategic client engagement initiatives that foster and maintain strong, high-quality relationships with customers and external suppliers. You will act as a trusted advisor, ensuring customer needs are understood, represented and aligned with the services and strategic direction of Corporate Enterprise Solutions (CES).
Reporting to the Director, Planning, Engagement and Performance, you will work across a diverse stakeholder landscape, collaborating with Queensland's 16 Hospital and Health Services and Department of Health divisions. Through effective relationship management, stakeholder engagement and change advocacy, you will help drive the adoption and continuous improvement of CES services and solutions.
This is an exciting opportunity for a highly skilled communicator and influencer who thrives on building partnerships, navigating complex environments and delivering positive customer experience.
Role fit: The essential requirements for this role:
* Demonstrated high level negotiation, consultation and interpersonal skills to effectively develop and manage business and customer relationships to deliver quality service.
* Demonstrated highly developed research and critical evaluation skills, and a sound understanding of the key issues facing Corporate Enterprise Solutions.
* Understanding of customer service excellence and relationship management within a service delivery environment.
* Demonstrated ability to design and implement customer-focused processes leading to improvements in operational efficiency and effectiveness.
* High-level demonstrated ability in the compilation, management, evaluation and reporting of a service catalogue in a large complex service delivery environment (including definition and mapping of services and identification of client expectations).
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