Job Description
BESIX Watpac is seeking a Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley. You will be a key resource providing exceptional delivery of Information Technology operations to our teams and providing service to improve business outcomes.
Responsibilities
* Provide first point of contact and log all incoming Service Desk incidents and service requests in the call logging system, with comprehensive details.
* Respond to and resolve incidents / service requests within agreed Service Levels.
* Provide first and second level technical and desktop support to the business including installation, configuration and deployment.
* Train staff on the use of hardware, software and remote access used throughout the business.
* Maintain the IT Asset Register to manage provision, recovery or retirement of IT assets. This includes ordering, allocation and collection of all IT related equipment.
Qualifications
* IT tertiary qualifications with experience in a similar role.
* Intermediate knowledge in desktop hardware and software including Microsoft products.
* Ability to communicate and provide excellent support to staff on technical matters which arise in the support of applications. This includes an ability to provide helpful, professional and timely service to end users.
* High level of problem‐solving abilities with an ability to participate professionally and cohesively within a small solution‐focused team environment.
Benefits
* Wellbeing Days – three additional leave days per year.
* Regular team building functions.
* Awards and Recognition Program, rewarding employees who bring our values to life.
* Access to a wellbeing program including annual skin checks and flu vaccinations.
* Instant access to Perkbox, giving you a wide variety of perks and benefits, plus curated wellbeing tools to look after your physical and mental health.
* Social events and Family Days.
Equal Opportunity Statement
At BESIX Watpac, we are committed to fostering a workplace where everyone is valued, supported and respected. By embracing all ages, gender, ethnicity, religion, sexual orientation, education and appearance, our people feel safe, empowered, and motivated to be their best.
BESIX Watpac acknowledges the traditional custodians of the land on which we live and work, and pays respect to the Elders past, present and emerging.
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