About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
About the Role This role is responsible for the design, development and quality of the software solutions changes.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Melbourne
Work Hours: Full time
What will your day look like?
Provide overall
support, administration, and maintenance
of the
ServiceNow platform
and related applications such as the
Certificate Management Module
and
Discovery.
Design and develop
system integrations
and
process automations, fully leveraging the platform’s
workflow and orchestration capabilities.
Utilize
server-side and client-side JavaScript,
Ajax,
JSON, and
XML
for development—preferably within ServiceNow components such as
Business Rules, Script Includes, Client Scripts, and
Transform Map Scripts.
Understand
application architecture
and develop automation solutions supporting
Certificate Life Cycle Management
requirements.
Perform
Incident and Problem Management, applying fixes and resolving recurring issues to drive
continuous improvement.
Collaborate with
application and infrastructure teams
to plan and implement
automated certificate installation
and
certificate life cycle management strategies.
Develop
system designs
for automation, including
coding, testing, debugging, and documentation.
(Nice to have)
Monitor and administer ServiceNow Discovery
processes to support
Certificate Discovery.
Provide
backup and support
to other team members as needed—covering areas such as
Service Catalog development,
System API administration,
security patching, and
regression testing.
Work with
web services integrations
using
SOAP
and
REST
protocols.
Maintain
functional knowledge of ITSM processes
including
Incident, Problem, and Change Management.
What will you bring?
A strong foundation in both UI and API development, with hands‑on experience in JavaScript (ES6), SPA development, and Spring‑based API solutions
Practical knowledge of React, microservices architecture, Java 8, and containerization (Docker)
Solid exposure to CI/CD pipelines and modern software delivery practices
Experience in ServiceNow platform administration, scripting, workflow design, and building automation solutions—including Certificate Life Cycle Management
Ability to create integrations using SOAP/REST and develop scalable, efficient web applications
Robust analytical and problem‑solving abilities, with a track record of resolving incidents and implementing long‑term fixes
Comfortable collaborating with geographically distributed teams and communicating effectively with stakeholders
Working knowledge of Agile methodologies and ITSM processes such as Incident, Problem, and Change Management
A growth mindset, eagerness to learn, and a commitment to delivering high‑quality outcomes
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 105993.
Job Posting End Date 03/12/2025, 11.59pm, (Melbourne Australia)
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