Employment type: Full-time, Monday to Friday
Work arrangement: After training. Hybrid.
3 days in the office (Deception Bay), 2 days from home.
Get Set Education is seeking a professional, organised and friendly Administration Officer to join our small RTO team.
This role is a key front-line position supporting students, parents, schools, trainers and internal staff. You will be responsible for reception-style communication, monitoring shared inboxes, assisting with student administration, and providing first-level support for students and schools using aXcelerate.
This position would suit someone who enjoys helping people, has strong attention to detail, and can manage a variety of administrative tasks in a busy education environment.
About the Role
As the Administration Officer, you will be one of the first points of contact for Get Set Education. You will support day-to-day administration across the business, including student records, general enquiries, inbox management and basic aXcelerate access support.
Training will be provided in Get Set Education's systems and processes, including aXcelerate.
Key Responsibilities
In this role, you will:
* Answer and respond to phone calls, emails and general enquiries.
* Monitor group inboxes and refer matters to the correct team member.
* Support student administration, including records, forms, applications and follow-up tasks.
* Assist students and schools with basic aXcelerate support, including login issues, course access and access to learning materials.
* Communicate professionally with students, parents/guardians, schools, trainers and staff.
* Maintain accurate records and follow internal procedures.
* Support the delivery and collection of Get Set Education resources or items to schools when required.
* Escalate complex, urgent or sensitive matters to the appropriate manager.
About You
We are looking for someone who is:
* Friendly, professional and confident communicating by phone and email.
* Highly organised with strong attention to detail.
* Able to manage multiple inboxes, tasks and priorities.
* Comfortable using Microsoft Office, Outlook, Teams and online systems.
* Willing to learn aXcelerate and other RTO administration processes.
* Able to follow procedures and maintain accurate records.
* Discreet and able to handle confidential student and business information.
* Comfortable working both independently from home and collaboratively in the office.
Experience in any of the following areas would be highly regarded:
* Administration, reception or customer service.
* Education, training, school or RTO administration.
* Student management systems or learning management systems.
* Supporting students, parents or school staff.
* Shared inbox management.
Previous aXcelerate experience is helpful but not essential, as training will be provided.
Mandatory Requirements
The successful applicant must:
* Hold a current Australian driver licence.
* Have access to a reliable and roadworthy vehicle for occasional work-related travel.
* Be willing to transport Get Set Education resources or items to schools as required.
* Hold, or be willing to obtain, any required working with children clearance.
* Be able to work from the Get Set Education office in Deception Bay three days per week.
* Maintain a suitable and confidential work-from-home environment for remote work days.
Why Join Get Set Education?
This is an opportunity to join a supportive small team in a growing education organisation. You will play an important role in helping students, schools and staff access the support and information they need. The role offers a mix of office-based and remote work, variety in daily tasks, and the opportunity to develop skills in RTO administration and student management systems.
How to Apply
Please submit your resume and a brief cover letter outlining your relevant administration, communication or student support experience to info@getset.edu.au
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