Call Centre & Work Order Administrator
Permanent role at Gallipoli Barracks, Brisbane, Queensland.
Contract type: Fixed-term contract until 31 March 2027, with possibility for extension.
Shift Schedule
* Day shift: 6:00am – 7:00pm
* Afternoon shift: 2:00pm – 11:00pm
* Graveyard shift: 10:00pm – 6:00am
Key Responsibilities
* Manage & Integrate Work Orders – Develop, maintain and integrate preventive, corrective and statutory maintenance work orders; ensure smooth flow of work orders to reduce backlog and rework.
* Data Governance & System Integration – Ensure asset and maintenance data is accurate, complete and aligned between Downer and Defence systems; support system integration tasks including manual data entry, triage, report extraction, and updates to master data and task libraries.
* Stakeholder Support – Support trades with credential approvals; assist Defence Base Services Contact Centre interactions; provide administration support to the Works Centre team; liaise with technical leads, delivery teams, subcontractors, Defence stakeholders and consultants; contribute to customer‐focused solutions that enhance the Defence experience.
Required Qualifications
* Ability to obtain and retain relevant Defence Security Clearance.
* Cert III in Business Administration, Customer Engagement or a relevant qualification.
* Experience in a customer service or administrative role, with high‐level communication and stakeholder engagement skills.
* Understanding of the interface between technical work processes and customer service requirements.
* Accuracy, organization and time‐management skills.
Benefits
* Training and development opportunities to support career growth.
* Internal career advancement, with about 30% of vacancies filled internally.
* Perks including healthcare discounts and savings on retail and vehicle purchases.
* Employee Assistance Program providing professional support for you and your family.
We are an equal‐opportunity employer and value diversity. We encourage applications from women, Aboriginal and Torres Strait Islander peoples, Māori, Pasifika peoples, veterans, people with disability, neurodivergent individuals and all other individuals of diverse backgrounds.
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