1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by PCMI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$125,000.00/yr - $150,000.00/yrWho We ArePCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.What You’ll DoThe Senior Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.In this role, you will:Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.Proactively monitor clients’ transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services.Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery.Perform ongoing review of project status to identify any project risks along with risk mitigation plan.Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution.Represent the company at industry conferences and events as needed.What You’ll Need to Join Our TeamExperienceBachelor’s degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience.PMP Certified, preferred.5+ years as a customer facing Project Manager implementing SaaS solutions.Implementation experience with 6–12-month timelines including data conversions and process improvement, preferred.SaaS delivery experience in either the Insurance, Financial or Automotive warranty industry highly preferred.Experienced in data driven tracking & verification for project conversion and testing progress.Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.Passionate about customer success, building relationships, and learning.Complete knowledge and understanding of the software development lifecycle (SDLC).Expertise in creating technical documentation, functional design documents, and workflow processes.Competent with application software implementation and testing practices.Travel RequirementsAvailable for flexible national and international travel to client sites.Why Work for UsCompetitive Compensation from $125,000-$150,000*Health Savings Account (HSA)Flexible Spending Account (FSA)Short & Long Term Disability InsuranceCompany-Paid Long-Term DisabilityCompany-paid Life InsuranceVoluntary Life InsuranceVoluntary Accident InsuranceEmployee Assistance Program401k with generous Company MatchPaid Time Off accrued per pay period10 Paid HolidaysAnnual Bonus ProgramProfessional Development OpportunitiesEmployee EventsWellness ProgramsEmployee Discount ProgramsOffice in Park Ridge, IL - Convenient location to Blue Line*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.**Eligible to enroll the first day of employment for immediate coverage.Although the role is remote, PCMI can only hire employees in the following states:ALCTFLGAILMONHNCOHPATXNote: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject ManagementIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at PCMI by 2xInferred from the description for this jobMedical insuranceVision insurance401(k)Paid maternity leavePaid paternity leaveTuition assistanceDisability insuranceGet notified when a new job is posted.Sign in to set job alerts for “Project Manager” roles.Sr Manager, Pilot Line and Special ProjectsSupply Chain Project Manager - CharlottePeople Planning & Initiatives Program ManagerDirector of Project Management (Audio/Visual)Charlotte, NC $120,000.00-$150,000.00 2 days agoFort Mill, SC $10,444.28-$10,898.39 2 days agoCharlotte, NC $165,000.00-$185,000.00 3 days agoCharlotte, NC $90,000.00-$120,000.00 3 weeks agoCharlotte, NC $10,444.28-$12,533.14 2 days agoSr Program Manager Engineering & ConstructionProject Manager (Payroll PM experience required) - Charlotte, NC - RemoteOperations Support Manager-Int Supply - Virtual/RemoteCharlotte, NC $120,000.00-$135,000.00 5 hours agoOperations Support Manager-Int Supply - Virtual/RemoteWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr