Administration Officer - Billing and Funding
Why you will love Working Here
At Suncare, we support older Australians to live well, safely and independently in the place they call home. That purpose is at the heart of everything we do and it starts with our people.
While this role may not be the one knocking on the front door, the work you do ensures the right support gets there, reliably, responsibly and with care. The decisions you make behind the scenes have a very real impact on the lives of the people and communities we serve.
We're looking for an Administration Officer – Billing and Funding to join our Finance team and play a valued role in ensuring our billing and funding processes are accurate, compliant and customer‐focused.
In return, you'll join a purpose‐led organisation that genuinely values flexibility, wellbeing and growth, where your skills are recognised and your contribution matters.
What you can expect
* Clear career pathways and learning opportunities
* Not‐for‐profit salary packaging (up to $15,900 per year)
* Leave loading to make your time off work a little sweeter
* Flexible and hybrid working options
* Fitness Passport access to gyms and wellness facilities
* Employee Assistance Program for confidential support
* Referral rewards — because good people know good people
* Branded workwear
What you will be doing
This role provides essential administrative support across customer billing, funding and finance teams. You'll support the end‐to‐end management of funding claims, reconciliations and customer billing across multiple aged‐care funding programs.
Your work helps ensure Suncare meets its regulatory obligations while delivering a respectful, clear and positive experience for our customers.
* Act as a first point of contact for customer enquiries relating to billing and funding
* Support accounts receivable processes, including taking payments and responding to enquiries
* Complete reconciliations for customer statements, funding and clearing accounts
* Support debt collection and payment arrangements in line with policies and customer agreements
* Maintain accurate financial records and strong data integrity across systems
* Complete banking activities and general ledger reconciliations as required
* Accurately record customer complaints in line with quality and compliance processes
* Support continuous improvement across billing, funding and finance processes
* Contribute to team meetings, learning and shared success
You will thrive in this role if you
You're organised, detail‐focused and enjoy working with systems and processes. You take pride in getting things right, enjoy helping others, and feel confident juggling multiple tasks in a busy, supportive environment.
* Experience in administration, billing, finance or a similar role
* Strong attention to detail and a high level of accuracy
* Confidence using Microsoft Office and willingness to learn new systems
* A positive, flexible and collaborative approach
* The ability to work independently while contributing to a team
* A customer‐focused mindset aligned with Suncare's values of respect, inclusion and empathy
* Experience in aged care, disability or community services (desirable but not essential)
Belonging Starts Here
We believe real care starts with real belonging. That means creating a workplace where everyone – no matter their background, culture, or story – feels seen, respected, and safe to be themselves.
We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.
Apply
If you're someone who cares about getting the details right — because people are counting on you, we'd love to hear from you.
Apply today and help us make people's lives better, every day.
We proudly work across the lands of the Kabi Kabi (Gubbi Gubbi), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) & Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all.
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