Role Overview
Working with JLL's new client in Melbourne as a Receptionist, you will play a key role as the first point of contact for all incoming calls, employees, and visitors. This position ensures every interaction is seamless, welcoming, and professional, representing both JLL and our client with excellence.
Responsibilities
* Provide high standards of service delivery face to face, via telephone, and e‐mail communication
* Manage the facilities inbox/helpdesk, responding to inquiries and resolving issues promptly
* Ensure client requests and inquiries are actioned and answered in a timely manner
* Maintain the reception area, workplace common spaces, and meeting rooms to ensure they are tidy and free of hazards
* Coordinate bookings of meeting rooms and catering requests
* Maintain office supplies inventory and place orders when necessary
* Receive and sort mail and packages, including organizing couriers
* Collaborate with the facilities team to report and address any building maintenance issues
* Manage vendor relationships and on‐site coordination for services such as cleaning, plant services, kitchen supplies, and routine maintenance works
Qualifications
* Strong customer service and interpersonal skills
* Ability to work collaboratively as part of a team while also working independently
* Strong verbal and written communication skills
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* High attention to detail and excellent organisational skills
* Ability to manage multiple tasks and priorities in a fast‐paced environment
* Previous experience in financial/investment banking services, hotel, or corporate reception/customer service role (preferred)
* First Aid certification (preferred)
* Experience managing facility‐related communications and vendor coordination is highly regarded
Benefits
* Great employee discounts off fitness, wellbeing and other renowned brands
* 18 weeks paid maternity leave
* Private Health Insurance discounts
* Active Social Club
* Employee assistant programme
* Novated lease for EV cars
* Paid time off for volunteer work
* Career opportunities with Australia's #1 Commercial Real Estate firm
* Premium offices
Location & Reference
Location: On‐site – Melbourne, VIC
Job reference number: REQ510142
Equal Opportunity & Accommodations
JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. We also provide support for veterans from all ranks and services. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email. Please direct any other general recruiting inquiries to our Contact Us page.
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