About The Opportunity
Full‐time opportunity until 6 July 2027 to join the Mental Health and Wellbeing Local team in Mildura. This role has become available as a result of an internal career development opportunity within our team.
As our Service Support Officer, you'll play a key role in creating a safe and supportive environment for everyone who visits – participants, carers, families, or service partners.
You'll be the friendly face as community members visit the service and the calm voice on the phone, helping people feel respected and at ease from the moment they reach out.
You'll also support the day‐to‐day running of the service; keeping things organised and well‐coordinated so that the team can focus on delivering person‐centred care.
Responsibilities
* Create a welcoming and supportive environment for participants, carers, families, and team members.
* Manage day‐to‐day administration and coordination to ensure smooth service operations.
About The Candidate
You're someone who leads with empathy, warmth, and respect. You create a calm and respectful space, especially for people who may be reaching out during a vulnerable time. You're organised, flexible, and confident managing a range of tasks while keeping people at the centre of your work. You work well both independently and as part of a team, and you notice the small things that help others feel supported.
Qualifications
* Relevant qualifications or commensurate experience in an administration/data entry support role, ideally in a similar industry.
* Experience in a participant‐focused or customer‐facing role.
* Ability to provide a warm, welcoming, and empathic experience for participants.
* Right to work within Australia.
* Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake.
* NDIS Workers Orientation Module – 'Quality Safety and You' (free online course).
Benefits
* A purpose‐driven culture where people can thrive, everyone is respected, and differences are valued.
* An equitable, diverse, and socially inclusive work environment.
* Salary packaging up to $15,899 to spend a portion of your salary before tax.
* Meal and Entertainment allowance via salary packaging up to $2,650 per annum.
* Receive 17.5% leave loading every time you take annual leave.
* Paid parental leave after 12 months of ongoing employment.
* Access for you and your family to our Employee Assistance Program.
EEO Statement
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability, and people who identify as LGBTIQA+ to apply.
Applications Close: 18 June 2026.
Contract End Date: 6 July 2027.
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