We are currently seeking a dedicated and dynamic Reservations Supervisor to join our team and help ensure guest requirements are always met with delivery of exceptional service.
Key Responsibilities
* Ensure correct documentation is received for all payment details.
* Process and input reservations following hotel reservations policy.
* Liaise with conference and events to accept/decline group room requests.
* Manage cancellations, pick up and release dates.
* Ensure the charges for the released rooms are communicated to the client and processed.
* Manage all group billing issues and resolve account disputes, and liaise with Assistant Managers on account enquiries and disputes.
* Take personal responsibility to ensure that all enquiries are addressed.
* Ensure stop sells on room types, market segments and/or rate levels are enforced when appropriate.
* Actively upsell.
* Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates.
* Maintain a positive selling approach to maximise yield in both occupancy and rates.
* Ensure arrivals list is checked on a daily basis, displaying correct rate and market codes.
* Ensure the Hotel Guarantee Policy is promoted and adhered to.
* Consistently deliver a product and service to meet the quality, standards and expectation of customers.
* Active management of group blocks and wash. Ensure this is managed effectively and communicated to other departments.
Qualifications
* Minimum of 2 years experience in a similar environment, with supervisory experience and qualifications.
* Strong computer and systems skills preferably in Opera.
* Ability to work a variety of shifts.
* Multicultural awareness and able to work with people from diverse cultures.
* Time management skills with the ability to independently multitask and demonstrate initiative in a dynamic environment.
* An ability to understand and navigate complex stakeholder environments.
* Confident and articulate communication, negotiation, relationship and networking skills.
* Strong personal integrity and good interpersonal skills with ability to communicate with all levels of team members.
* Flexible and able to embrace and respond effectively to change.
Only candidates who have work rights will be considered.
Must be willing to undergo a police check.
Benefits
* Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self‐pace, virtual webinars, face to face).
* ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
* Complimentary Duty Meal.
* Mental health and well‐being support initiatives, including access to our Employee Assistance Program.
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