About the Role
We are looking for an Administration Officer to support the Just Honk Used Car business. The role involves providing administrative support to Sales Consultants, the Sales Manager, and the General Manager, ensuring accurate and timely processing of sales, paperwork, reconciliation of statements, receipt of payments, and data entry. It also covers yard maintenance, stock management, and transportation logistics for the business.
Responsibilities
* Assist the team with the administrative requirements related to each sale.
* Handle reception or general office duties as required, ensuring accuracy and timeliness of banking processes (receipting and bank statement reconciliation).
* Transfer all vehicle permits and number plates with the RTA, complying with regulatory requirements and internal business rules.
* Manage the credit‐card reconciliation process, ensuring all statements match the payments made to the RTA.
* Process incoming and ongoing mail, invoices and maintain internal records up to date; handle ad‐hoc processing duties as required.
* Assist customers from first enquiry to delivery of vehicle via phone, email and face‐to‐face sales, demonstrating exceptional customer service throughout the "Road to a Sale" sales journey.
* Ensure customers are fully educated and understand the nature and provisions of the vehicle sale.
* Collaborate with the General Manager to facilitate face‐to‐face appointments as required.
* Work with internal and external colleagues and third parties to deliver an exceptional service experience for customers.
* Develop sound working relationships with clients and colleagues, anticipating customer needs and improving services.
* Contribute to team meetings.
Qualifications
* High level of integrity and professionalism when dealing with sensitive, confidential information.
* Strong prioritisation and time‐management skills; ability to meet tight deadlines and work autonomously.
* Excellent written and verbal communication skills with a proactive and confident engagement style.
* Sound planning, organising and detail‐orientation.
* Proactive, client‐focused service attitude.
* Previous administration experience is essential.
* Proficient computer skills in MS Word, Excel, PowerPoint and Outlook.
* Understanding of corporate operational environments and business acumen.
* Vehicle dealership experience preferred.
* VCE or equivalent at a minimum.
* Full driver's licence (including manual vehicle driving).
Benefits
* Strong culture supported by a values‐based recognition program.
* Novated leasing benefits and discounts.
* 12 weeks paid parental leave.
* Comprehensive learning and development opportunities.
* Sonder digital well‐being platform (24/7 support). Annual flu vaccinations.
* Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund.
* Exempt Employee Share Plan.
* Volunteer leave and career break.
* MMS Rewards program.
Equal Opportunity & Inclusion
Embracing our value of Everyone Matters, we foster an environment where all differences are valued and respected. We encourage applications from Aboriginal and Torres Strait Islander peoples, those caring for someone, individuals living with disability, LGBTQIA+ individuals and those from culturally diverse backgrounds. We value the skills and attributes that veterans bring to our organisation and welcome conversations about hybrid working and flexibility.
Application & Compliance
All successful candidates will undergo background checks, including criminal history and ASIC checks, and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at .
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