Role Overview
We seek a skilled professional to provide technical assistance and account-related support to real estate agents and consumers with varying levels of complexity.
* Handle incoming enquiries via phone, live chat, and email.
* Troubleshoot technical issues and create Jira tickets when necessary.
* Maintain high customer satisfaction by applying product knowledge to help clients use our platforms.
* Analyse client feedback to improve processes and products aligned with business strategy.
Benefits
* A flexible work environment and collaborative team atmosphere.
* Ongoing training and development programs.
* Support for working parents.
* Regular social events and innovation days.
Requirements
* Bachelor's Degree or equivalent from an accredited institution.
* Experience in fast-paced customer service or technical support roles.
* Excellent communication skills with a positive approach.
* Resilient and empathetic nature.
* Strong problem-solving skills and confidentiality.