What you'll do
* Engage and build trust with customers to create lasting relationships that support their current and future needs.
* Deliver exceptional service experiences that guide our customers' journey digitally and in person at each touchpoint.
* Be a product storyteller by sharing how Castlery makes luxury accessible through our use of materials, construction, and product USP's.
* Recommend our design‐focused Interior Styling Services tailored to inspire and bring our customers' vision to life.
* Collaborate with the showroom and global Customer Experience teams and provide customer feedback and insights to business partners locally and in our Singapore head office.
* Contribute to the operational and visual requirements of running the showroom.
What you'll need to succeed
* Demonstrate teamwork and thrive in a customer‐focused, fast‐paced environment.
* Open to a culture of continuous feedback, learning, and professional development.
* Commit to quality with exceptional attention to detail.
* Have an interest in furniture, styling, and design trends, with retail or career experience in related industries.
* Be an active listener and effective communicator (verbal and written).
* Align with Castlery credos such as Customer Centricity, Earning Trust, Ownership, Learning & Being Curious, Bias for Action.
Required Availability
Weekends and public holidays.
Location
Castlery Showroom – Supa Centre, Moore Park, Shop GF14, 2A Tidman Ave, Kensington NSW 2033, Australia
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