Location: Kansas City, MO 64161 (On-site)
Employment Type: Full-Time
Salary Range: $80,000 – $100,000 annually
Role Overview
The Operations Supervisor will oversee a fast-paced production line in a warehouse environment and lead a team of General Clerks. The team supports document processing functions, including scanning, data entry, and electronic quality assurance for converting paper-based and alternative media documents into digital formats. This position supports a 5‐year federal contract and requires a thorough federal background investigation. The supervisor will be responsible for day‐to‐day production activities and ensuring operational efficiency for personnel, focusing on accuracy, timeliness, and quality standards.
Key Responsibilities
* Manage staffing levels to maintain uninterrupted service delivery.
* Track and report on performance metrics for volume and turnaround times.
* Lead a team of 50–60 employees performing clerical functions.
* Oversee operational workflows and report to the program manager.
* Develop and implement training programs; ensure staff compliance with policies and procedures.
* Prepare and manage work schedules to guarantee coverage and coordinate training sessions.
* Contribute to process improvement initiatives and operational enhancements.
* Supervise daily production activities to meet cost, quality, and efficiency targets.
* Handle onboarding, training, and performance evaluations for team members.
* Ensure adherence to safety standards and company policies.
* Maintain accurate records, approve disciplinary actions, and address site-related issues.
Qualifications
* Ability to pass an in-depth federal government background investigation to obtain Public Trust.
* High school diploma required; bachelor's degree a plus.
* Minimum 3 years of supervisory experience overseeing related work such as production, warehousing, manufacturing, etc. Experience overseeing clerical production is highly desired.
* Understanding of imaging processes, QA management, and imaging technology.
* Proven ability to lead large teams and drive continuous improvement initiatives.
* Proficiency with Microsoft Office Suite (Word, Excel, Visio, Project) and general computer applications.
* Familiarity with records management practices and digital conversion equipment.
* Excellent organizational, analytical, and communication skills (written and verbal).
* Ability to coach, train, and motivate staff while managing performance.
* Advanced typing skills and attention to detail.
#J-18808-Ljbffr