Position Overview
Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio‐to‐street: taking the consciousness from practice on the mat and putting it into practice in life.
The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting and operating efficiently.
Responsibilities
* Lead & execute inventory management processes effectively, focusing on maximizing inventory accuracy and reducing shrink.
* Investigate and root‐cause inventory accuracy issues, partnering with the General Manager to highlight process or system gaps.
* Manage execution of key operational functions including shipments, receiving and processing, reverse transfers, sales floor recovery, intra‐day sales floor replenishment, floor set updates, and supply management.
* Champion strong visual standards for the sales floor and support a safe work environment through robust stockroom standards and processes.
* Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to maintain and maximize the store's performance.
* Leverage metrics to support business‐driving strategies and demonstrate strong business acumen.
* Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
* Lead by example, inspire staff in daily operations and guest experience, and oversee the Operations Associates' recruitment, training, and development.
* Use company performance tools to evaluate each operations associate, providing constant, constructive feedback to drive individual growth in partnership with the store leader.
* Collaborate with the Visual Lead to ensure cross‐functional training and with the Sales & Service Lead to ensure the business is well executed.
* Execute company‐level operation‐focused directives, projects, and initiatives in partnership with the management team to achieve goals and KPIs.
* Open and close the store in accordance with back‐of‐house (BOH) standards.
* Maintain a flexible approach to availability, working a rotating roster across peak trading periods and weekends.
Qualifications
* 2+ years of prior work experience in a client‐centric, sales environment.
* Proven leadership capabilities, demonstrating excellent decision‐making.
* Values feedback, is receptive to receiving feedback, and eager to provide it.
* Self‐motivated with a desire to achieve results and excel both individually and as part of a team.
* Excellent interpersonal and written communication skills.
* Aligns with and embodies ALO's guiding principles.
* Requires constant movement in and around all areas of the store.
* Ability to lift, push, carry or otherwise move up to 10–15 KG of weight.
* Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
* Ability to stand and move for an entire shift.
Benefits
* Generous ALO team discount and complimentary ALO Wellness Club membership, offering unlimited access to on‐demand yoga and fitness classes led by world‐class instructors.
* Competitive salary, along with monthly store incentives that recognize performance, momentum, and shared wins as we grow together.
* Quarterly clothing allowance to support all‐day movement.
* Extensive career growth opportunities as ALO expands across Australia.
We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.
By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.
Equal Employment Opportunity Statement
ALO is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs.
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