We're partnering with a well-respected MSP based in the Newcastle/Hunter region to find a senior technical leader who thrives on both delivery and direction. This isn't your typical siloed SDM or Senior Engineer role - it's a rare blend of hands-on expertise, client leadership, and commercial strategy. If you've ever wanted to be a future CTO without losing touch with the tools, this is your path.
What You'll Be Doing
Technical Delivery (Senior Engineer Scope):
* Lead complex escalations, project implementations, and hands-on support
* Work across Microsoft 365, Intune, Azure AD, Defender, and conditional access
* Manage firewalls, backups, patching, and RMM (ConnectWise/others)
* Own technical documentation and systems integrity
Service Delivery Leadership:
* Allocate and oversee tickets, projects and engineers
* Maintain SLAs, CSAT scores, and roadmap alignment with clients
* Mentor team members and support onboarding/performance reviews
* Manage SOPs and internal standards (Confluence, PSA)
Strategy & Commercial:
* Assist in quoting, project scoping, and budget reconciliation
* Lead toolset improvements, automation, and service enhancement
* Contribute to client tech roadmaps and risk management
What We're Looking For
* 7+ years in MSP technical roles (L3, Systems Engineer, Project Engineer, etc.)
* Deep experience with Microsoft 365 stack, firewalls, networks, and RMM tools
* Natural leadership qualities and ability to guide and support engineers
* Strong commercial awareness (budgeting, quoting, vendor management)
* Confident communicator with clients from SMBs to business owners
Bonus points for:
* Microsoft/Sophos/Cisco certs
* Scripting/automation (PowerShell, Python)
* Familiarity with quoting tools (e.g. Zomentum) or frameworks like NIST/Essential Eight
Why This Role?
* Real leadership path: Future CTO/COO potential + potential future growth path for the right candidate.
* Work-life balance: Flexible hybrid setup, no daily commute to Sydney
* Culture-first team: Ethical, respectful, and focused on great client outcomes
* Perks: Paid cert bonuses, access to top-tier training, mobile plan, EOY bonuses… and yes, dog-friendly backyard lunch breaks
Keen to learn more?
Apply now or reach out for a confidential chat. We're interviewing immediately for this key hire.
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