*Job Title: Service Desk Analyst
*Location: Regional WA – Bunbury & Collie
Hourly rate: $38 - $40 p/h +super
**Employment Type: 6-month temp Contract / Full-Time hours – 37.5
About the Role* Our state government client is seeking a skilled and motivated Service Desk Analyst to join our ICT team. This role is pivotal in delivering, maintaining, and supporting end-user standard operating environments across a range of devices, with a strong focus on Microsoft technologies.
As a Service Desk Analyst, you will provide high-quality technical support and contribute to the smooth operation of ICT services across metropolitan and regional sites. You'll be part of a collaborative team, working in a dynamic environment that values innovation, service excellence, and continuous improvement. ***Key Responsibilities**
* Provide technical support for end-user environments, including hardware, software, applications, peripherals, and portable telephony devices.
* Deliver and maintain standard operating environments across various devices.
* Support IT asset lifecycle processes and procedures.
* Apply IT Service Management best practices and frameworks (e.g., ITIL, SIAM).
* Stay informed on contemporary ICT trends, developments, and standards.
* Travel between nominated work locations as required, including occasional regional travel and work outside standard business hours.
***Skills and Experience Required***
* ICT-related qualifications or equivalent industry-recognised certifications, or relevant experience in a medium to large organisation.
* Demonstrated experience in supporting Microsoft technologies and end-user environments.
* Strong understanding of ITSM methodologies and frameworks.
* Excellent interpersonal and communication skills.
* Ability to work independently and collaboratively within a team.
* Valid WA C Class or C-A Class Driver's Licence.
* Commitment to road safety and compliance with LGIRS travel policies.
****Why Join Us?******
* Be part of a forward-thinking government department.
* Work in a supportive and inclusive team environment.
* Opportunity to contribute to meaningful public service initiatives.
* Competitive remuneration and flexible working arrangements.
****How to Apply****** If you're ready to take the next step in your ICT career and make a difference in public service, we'd love to hear from you. Please submit your resume today, interviews to commence immediately.
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