At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
Job Description
We're proud to announce a major milestone for Downer.
Downer has been awarded the Property and Asset Services (PAS) contract to deliver base and estate services across their two largest regions NSW/ACT and QLD. This is a significant milestone for our business and our enduring 80+ year relationship with the Australian Defence Force.
We're inviting applications to join our permanent workforce at Gallipoli Barracks in Brisbane as a Call Centre & Work Order Administrator. We're committed to building a workplace where everyone feels respected, valued, and empowered to contribute.
We're looking for people from all backgrounds – whether you bring Defence experience, industry knowledge, or transferable skills from other sectors.
If you're passionate about contributing to Defence capability and want to be part of a high-performing, inclusive team – express your interest today.
This role provides 24/7 support, and we have multiple rostered shifts available, including:
Day shift: between 6:00am and 7:00pm
Afternoon shift: between 2:00pm and 11:00pm
Graveyard shift: between 10:00pm and 6:00am
This position is a fixed-term contract until 31 March 2027, with possibility for extension.
More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high‐quality outcomes for our clients.
What You'll Do
Coordinate, integrate and quality‐check work orders and data, ensuring smooth maintenance delivery and strong customer service across Defence estate operations.
This role offers a broad scope, with key responsibilities including:
* Manage & Integrate Work Orders - Develop, maintain and integrate preventive, corrective and statutory maintenance work orders. - Ensure smooth flow of work orders to reduce backlog and rework.
* Data Governance & System Integration - Ensure asset and maintenance data is accurate, complete and aligned between Downer and Defence systems. - Support system integration tasks including manual data entry, triage, report extraction, and updates to master data and task libraries.
* Stakeholder Support - Support trades with credential approvals. - Assist Defence Base Services Contact Centre interactions. - Provide administration support to the Works Centre team. - Liaise with technical leads, delivery teams, subcontractors, Defence stakeholders and consultants. - Contribute to customer‐focused solutions that enhance the Defence experience.
What You'll Bring
* Ability to obtain & retain relevant Defence Security Clearance.
* Cert III in Business Administration / Customer Engagement or relevant.
* Experience in a customer service or administrative role, with high level communication & stakeholder engagement skills.
* Understanding of the interface realities between technical work processes and customer service requirements.
* Accuracy, organisation & time management skills are essential.
Job Info
* Job Identification 731857
* Job Category Administration and Customer Service
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