Talius is an ASX-listed Australian technology company delivering integrated technology platforms used across aged care and healthcare environments. Our systems combine software, IoT devices and monitoring technologies to support resident safety and operational visibility for care providers across Australia.
We are looking for an Brisbane-based Support Technician who can support our projects and service team and clients in Queensland and across APAC.
This role suits someone who is comfortable working independently, enjoys dealing directly with customers and has the technical capability to troubleshoot systems in real environments. Strong communication and interpersonal skills are essential as you will be interacting with operational staff, site managers and senior stakeholders within client organisations.
The role operates from our head office in Eagle Farm Brisbane, with some travel to client facilities across Australia and New Zealand when required.
Key responsibilities
* Technical contact for assigned client sites
* Build strong working relationships with site managers, care staff and facility teams
* Troubleshoot system issues onsite, including hardware and connectivity problems
* Perform device checks, replacements and system verification where required
* Collect logs, photos and technical information when incidents occur to support investigations
* Support commissioning and stabilisation activities following new deployments
* Assist with minor installation tasks and hardware mounting when required
* Maintain accurate records of device inventory, configuration and site information
* Provide operational feedback internally on recurring issues or improvement opportunities
Key skills and experience
* Previous technical support or field service experience
* Excellent interpersonal and communication skills when dealing with customers
* Ability to troubleshoot hardware and network-related issues on-site
* Strong organisational skills and ability to manage multiple client environments
* Current driver's licence and willingness to travel locally to client sites
* Nurse call systems or healthcare technology environments
* Structured cabling or low voltage installation experience
* IoT device deployment or building technology systems
* Experience supporting aged care, retirement living or healthcare environments
Why Join Talius?
* Dynamic Environment: Work in a dynamic atmosphere where every day presents new challenges and opportunities to learn.
* Multidisciplinary Roles: Enjoy the chance to contribute across various domains, enhancing your professional growth.
* Growth Potential: Be part of a pivotal phase in our journey as we strategize to overcome plateauing and set the stage for our next growth curve.
* Supportive Team: Collaborate with a passionate team that values innovation, teamwork, and the drive to excel.
What We Offer
* Competitive salary package with performance incentives.
* Opportunities for professional growth and career advancement within a rapidly growing company.
* A dynamic and collaborative work environment that encourages innovation.
* Ongoing training and professional development to ensure you stay at the forefront of industry trends and technologies.
Eligibility requirements
Applicants must currently reside in Australia and hold Australian Citizenship, Permanent Residency or a valid work permit. Overseas applicants seeking visa sponsorship will not be considered for this role.
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