* Permanent fulltime
* Start ASAP
* Based in Nowra with travel between Tahmoor and Merimbula as required
* Mileage/Kilometers will be reimbursed or option of vehicle allowance on top of salary
* On the job training provided
About my client:
My client is an inclusive and diverse workforce, who take pride on going the extra mile to deliver excellent care and high-quality outcomes to their patients. They employ the use of state-of-the-art equipment and cutting-edge technology because they believe their patients deserve nothing but the best.
About the Opportunity:
There is a fantastic opportunity an experienced IT Field Technician. The focus of the role will be to support key users and clinics within the region.
As an IT Field Support Engineer, you will heavily support the clinic teams and medical staff through:
* Maintaining a high standard of work and service at all times, demonstrating company values in all aspects of your work.
* Providing a physical IT presence in the Clinics, rotating between locations/sites as required
* Answering inbound calls and provide support to internal and external customers – backed by the centralized support desk.
* Act as project resource on internal & clinic projects & identify & propose opportunities for system improvement across the business.
* Provide technical support (diagnosing & repairing hardware & software faults, troubleshooting, installing & configuring hardware & software, resolving allocated tickets, etc.) & non-technical support (customer service, timely & accurate customer feedback, managing ticket queue, maintaining stock, service improvement) to clinic teams.
* Participate in the on‐call / after‐hours support roster.
* Communicate professionally with stakeholders at all levels of the organization and work with external providers.
About You:
Alongside your experience with advanced desktop & computer systems and your ability to use & support software packages (eg. MS Office and line of business applications), you will also feel confident supporting a network of clinics in both technical and non-technical areas.
You will bring:
* A passion & drive to create positive improvements in service delivery.
* Excellent interpersonal & communication skills to engage with a variety of internal & external stakeholders.
* High-level problem-solving skills to support the day-to-day needs of the clinics.
* The ability to work collaboratively within a team and also independently as the sole resource for the region.
* Exposure to the health sector and associated systems will be advantageous.
What my client can offer you:
* Paid parental leave.
* Uniform allowance
* Annual flu vaccinations
* Personal and professional training and development programs
* Access to local team events and rewards
* Exclusive discounts on personal purchases through IT hardware provider
* Wellbeing Gateway App to enhance your mental health and wellbeing.
* Access to our Employee Assistance Program
If you are ready for your next challenge and you want to work for an organization that will support your career growth, this is your opportunity.
Important note: Applications will be reviewed as they are received, don't delay, apply now
If you are invited for an initial chat, please expect a phone call from a NZ mobile (+64).
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