We have an exciting opportunity available for Customer Service Consultants to join our team in Port Melbourne on a Permanent Part-Time basis. We will provide full training, so if you are looking to start your career in customer service, look no further
We require the successful candidate to be based in Melbourne, Victoria, as this role will be based out of our office in Port Melbourne.
In this role, you will be a key member of the Customer Service team, reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.
The core responsibilities include:
1. Receiving inbound calls and email inquiries from Commercial and Residential customers
2. Proactively making outbound calls to existing customers to promote our products and services
3. Resolving customer queries quickly and accurately
4. Scheduling services for residential customers
5. Converting inquiries into sales opportunities
6. Liaising with colleagues
7. Meeting KPI targets
8. Maintaining customer records and ensuring database accuracy and compliance
The ideal candidate must possess:
1. Experience in customer service or call centre environments (essential)
2. Residency in Port Melbourne (office-based role)
3. Experience in phone sales and inquiry conversion
4. Strong verbal and electronic communication skills
5. Ability to work calmly under pressure and multitask
6. Proven problem-solving skills
7. Teamwork orientation
8. Professionalism, reliability, and punctuality
9. Availability to work from the office Monday to Friday
Perks and benefits:
1. Strong work-life balance culture
2. Employee Assistance Program (EAP)
3. Discounted pest services
4. Employee referral program
5. Incentive and bonus programs
About the company:
Rentokil Initial is a global leader in pest, hygiene, and indoor plant care. Our people are our strength. We are a friendly, supportive team committed to protecting people, enhancing lives, and caring for our planet.
We operate across various sectors in Australia, including pest control, hygiene, and indoor plants, supporting over 5 million customers worldwide with a team of more than 56,000 employees across 80+ countries.
Employee testimonials:
"All of my managers have been really encouraging. They see potential in me that I didn't know I had."
- Amanda Haans, Local Service & Sales Manager
"The onboarding and training have been excellent. Our team values collaboration, support, and communication."
- Renay Fagan
"There are many incentives, rewards, and bonuses at Rentokil Initial."
- Carly Shreeve
"I am proud to work here and have enjoyed my 11 years with Rentokil Initial."
- Sierra Warrington
#J-18808-Ljbffr