Role Mission
As a Technical Application Specialist you will be the trusted expert supporting customers in the field, ensuring optimal use of Grifols' systems and delivering high‐quality application training and troubleshooting. You will strengthen customer relationships and drive excellence in transfusion and laboratory practices across Australia.
Responsibilities
* Deliver expert application and technical support on Grifols instrumentation and software within hospital and laboratory environments.
* Train and guide laboratory professionals to ensure optimal system usage and workflow efficiency.
* Troubleshoot and resolve application‐related issues in the field, working closely with Field Service Engineers for hardware‐related topics.
* Build strong, long‐term relationships with customers, acting as their main point of contact for application support.
* Collaborate with cross‐functional teams (engineering, technical support, commercial) to ensure seamless customer experience.
* Support system implementation, validation, and continuous performance improvement in blood banking laboratories.
* Travel across Australia (up to 60%) to support a wide network of hospitals and labs.
Qualifications
* Strong background in blood banking, immunohematology workflows, and hands‐on laboratory experience to interpret results and troubleshoot performance (Scientific Expertise).
* Ability to translate complex technical concepts into clear guidance and effectively train hospital staff on system utilization and best practices (Training & Application).
* Proactive mindset to distinguish between hardware and application issues, resolving customer problems autonomously in urgent clinical environments (Analytical Problem‐Solving).
* Excellent interpersonal skills to build long‐term trust with stakeholders (lab managers, technicians, IT) without being overly technical or awkward (Customer‐Centric Communication).
* Deep understanding of software applications, middleware, and interfaces, acting as a key technical bridge between the lab and the system (IT & Software Affinity).
* Highly organized and self‐driven professional comfortable with high travel (up to 60%) and independent territory management (Field Autonomy).
* Typically 3–5+ years of relevant experience in diagnostic or clinical labs to ensure immediate credibility and confidence with senior customers (Seniority & Credibility).
* Degree in Biomedical Science, Medical Laboratory Technology, or a related scientific field with a robust focus on hematology or transfusion (Educational Foundation).
Location
* Australia: Clayton South (Victoria)
* Australia: Home Office
* Australia: North Ryde
* China: Beijing
* China: Home Office
* China: Shanghai
* Hong Kong: Home Office
* Hong Kong: Hong Kong
* India: Gurgaon
* India: Home Office
* India: Mumbai
* Japan: Home Office
* Japan: Osaka
* Japan: Tokyo
* Korea: Home Office
* Korea: Korea
* Malaysia: Home Office
* Malaysia: Selangor
* Singapore: Home Office
* Singapore: Singapore
* Singapore: Wheelock Place
* Taiwan: Home Office
* Taiwan: Taipei
* Thailand: Bangkok
* Thailand: Home Office
* Australia
What We Offer
Travel up to 60% across Australia, a competitive compensation package, and a supportive work environment that encourages professional development. Grifols provides accommodations to support a diverse range of applicants.
Grifols is an equal opportunity employer.
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