Job: Dynamics365 Business Analyst
Location: Melbourne, VIC
Contract: 6 months fixed term or Contract
Business Analysis & Stakeholder Engagement
* Conduct workshops and requirement gathering sessions with business and technology stakeholders.
* Understand current-state processes and identify opportunities for optimisation and automation.
* Translate business requirements into user stories, functional specifications and acceptance criteria.
* Support prioritisation and backlog refinement activities.
D365 CE Functional Responsibilities
* Drive functional design and solution configuration across D365 CE modules.
* Work closely with architects and development teams to ensure solution alignment.
* Configure and support core D365 CE functionality including:
o Customer and contact management
o Case management
o Sales and service processes
o Workflows and business process flows
* Assist in solution validation, UAT and business sign-off activities.
Delivery & Change Support
* Participate in Agile ceremonies and sprint planning activities.
* Support test planning, defect triaging and release activities.
* Develop process documentation and provide user support/training where required.
* Collaborate with cross-functional teams including integration, reporting and data teams.
Required Skills & Experience
* 5+ years of experience as a Functional Consultant / Business Analyst.
* Solid experience with Microsoft Dynamics 365 CE (CRM).
* Solid workshop facilitation and stakeholder management capability.
* Experience writing business requirements, user stories and process documentation.
* Experience working in Agile delivery environments.
* Understanding of CRM processes and customer lifecycle management.
* Experience supporting UAT and change management activities.
Preferred Skills
* Exposure to Power Platform (Power Automate, Power Apps, Dataverse).
* Understanding of integration concepts and APIs.
* Exposure to customer service and sales process transformation initiatives.
* Experience in construction, property, or home building industries preferred.
* Microsoft D365 certifications desirable.
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