What we offer our team members:
* Store performance-related commission
* 30% off Telstra services
* Telstra mobile and Sim card
* Exclusive discounts and offers across 240 brands and partners.
* 16 weeks paid parental leave for primary and secondary carers
As a Telstra Retail Store Manager, you will work with your Area Managers to coach and grow your team to greatness. You will use your previous retail management experience to lead from the front, helping to inspire the next generation of the retail team. You will be excited to move into this pivotal role to develop a high‑performing team while enhancing your skills and growing professionally.
What you will do
* Ensure the stores KPI's (sales and customer service) are met.
* Develop and nurture a high‑performing, customer‑experience focused team within a fast‑paced environment.
* Maintain an inclusive store culture, ensuring it is a positive and all‑round awesome place to be.
* Identify and lead the recruitment for new store team members.
* Collaborate with team members, lead performance reviews, and help grow their careers.
About you
* Demonstrated recent people‑leadership success within a target‑driven retail sales environment.
* Energetic and able to drive a team to exceed sales targets and KPIs.
* Lead from the front and able to influence and build rapport with a diverse and varied team.
* Capable of resolving customer issues with ease and can bring a creative spin to problem‑solving.
* Experience in leading through times of change (products / systems) and guiding your team on the journey.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity strengthens our team and enriches our work. We have zero tolerance for harassment of any kind and prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra; talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.
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