Must Have Skills
* Australian Citizen with an active NV1 security clearance or higher.
* Deep hands‐on expertise across Cloud, Data Centre and Network infrastructure domains including Windows, Linux, VMware, Backup (CommVault), Storage (NetApp), Routing, Switching, SD‐WAN, Security, and Server Environment.
* Proven experience supporting enterprise‐grade environments using technologies from leading vendors such as Cisco, Juniper, Palo Alto, Meraki, Microsoft, Linux, F5 Load Balancers, Aruba, VMware, NetScaler, Fortigate, Velocloud, SolarWinds, ServiceCentral, Magpie, Splunk, and Merge.
Nice to Have Skills
* Experience in Telco/ISP and Australian public sector environments, particularly with knowledge of security and compliance frameworks.
* Exposure to network automation (Python, Ansible), cloud networking (AWS, Azure, GCP), and enterprise‐scale network transformation or migration projects.
Minimum Years of Experience
5 Years.
Certifications Needed
CCNP, JNCIP, Fortinet NSE, or ITIL Foundation.
Key Responsibilities
* Own the full lifecycle of incidents, service requests, problems and changes—including high‐priority and emergency changes—from initiation to closure.
* Deliver proactive and reactive network support to prevent service disruptions, maintain SLA compliance and ensure service continuity.
* Develop and implement strategies to improve the performance, resilience, scalability and maintainability of managed network environments.
Additional Information
This role operates within a 24/7 NOC/Support environment. Candidates must be willing and able to work rotating shift rosters and participate in an on‐call roster as required.
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