Job Opportunity
We are seeking a highly skilled and motivated individual to join our team in the role of Tour Support Specialist. This exciting position offers the chance to work in one of Australia's most iconic locations, surrounded by natural beauty and rich Indigenous culture.
The successful candidate will play a key role in supporting tour operations, ensuring that all aspects of guest onboarding and tour delivery are executed to the highest standard. This includes assisting with tour readiness, providing operational support to the Tours team, and delivering exceptional tourism experiences that increase visitor numbers and extend visitor stay.
To succeed in this role, you will require excellent interpersonal and teamwork skills, with a strong focus on guest satisfaction. You will also need to possess a valid driver's license, H Endorsement and Light Rigid License or higher, as well as knowledge of Respax reservation systems.
Key Responsibilities:
* Assist with tour readiness, including cleaning, refueling, and detailing vehicles and vessels
* Support guest onboarding processes, ensuring compliance with permit conditions and safety procedures
* Provide operational support to the Tours team, assisting with guiding activities as trained and qualified
* Deliver tourism experiences that exceed guest expectations and drive business growth
Required Skills and Qualifications:
1. Essential:
* 1-2 years experience in a similar role or front of house operations, with a particular focus on guest satisfaction
* Ability to perform physical duties, including cleaning, refueling, and equipment handling
* Excellent communication and teamwork skills, with a strong focus on guest service
* Valid driver's license and relevant endorsements
2. Desirable:
* Familiarity with Respax reservation systems
* Kakadu Knowledge for Tour Guides accreditation
* Previous experience in tour operations, tourism, or remote area work
Benefits Package:
We offer a competitive salary and benefits package, including staff accommodation and meals on-site. Our commitment to fostering a diverse and inclusive workplace means that we value and respect the contributions of all employees.
About Us:
We are a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. We provide guests with a gateway to explore the UNESCO World Heritage-listed park, offering a range of accommodations, amenities, and activities. We are an equal opportunity employer, dedicated to making a positive impact on our community and the environment.