About the Role
As Ticketing Manager, you will be responsible for leading and delivering all customer operations requirements, including the planning and execution of ticketing and membership activities.
This role is a 12-month fixed term parental leave cover.
Responsibilities
* Manage all aspects of the Ticketing program including pricing strategy, operational plans, event builds, seat configurations, allocations, on-sale schedule, entitlementmanagementand access control
* Manage day-to-day operations of the customer operations team, providing leadership and guidance ensuring the customer is at the heart of everything we do
* Collaborate with marketing to manage operational membership and ticketing communication, crowdbuildand membership growth initiatives
* Manage membership and ticketing requirements across the club with all internal stakeholders
* Provide recommendations and implement solutions to improve the membership and ticketing product offerings and create a seamless process for members to access games
* Coordinate the allocation and reporting of internal and external stakeholder ticketing requirements
* Monitor, improve and document department process and procedures
* Ensure adherence to all legal policies including membership terms & conditions, privacy policy etc.
About You
* Minimum5years' experience in customeroperations, preferably inmembership and/or ticketing
* Extensivetechnical experiencein CRM,ticketingor membershipsoftware
* Strongproject management skills with the ability tocreate annual operational plans
* High level reporting and forecast skills
* Ability to work flexible hours across 7 days during the football season
* Excellent written and verbal communication skills
* Strong customer service skills with the abilityto improve experiences for the customer
* Mature minded, and able to interact confidently with people at all levels
* Maintaina high levelof professionalism in all internal and external communications with a specific focus on personalised service
Benefits and Culture
Our club guiding principles are the strong beliefs and consistent behaviours of people in our Club, which underpins our inclusive culture.
In addition, we offer a range of excellent benefits including; professional development opportunities, wellbeing initiatives, gifted days off, packaging leave options, membership/retail discounts, partnership deals and free onsite parking amongst other things.
The Geelong Football Club is a welcoming place where we seek to engage respectfully with people with diverse experiences and backgrounds.
All applications are gratefully received, and applicants will be considered on their ability to do the job and alignment to our Club guiding principles.
In order to comply with mandatory Child Safety Standards, all employment is subject to a valid and current Police Check and Working with Children Check.
The Geelong Football Club is committed to providing a safe and friendly setting where the safety and wellbeing of all children and young people involved in our programs, services, activities, events and the broader Cats community, will always be our first priority.
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