About the Role
Join the team at Probe CX as a Customer Solutions Specialist supporting a major Federal Government entity. Based in our bustling Springfield call centre, you'll be the first point of contact for the public, delivering essential service on behalf of a key national agency.
What you'll be doing
* Master Professional Communication: You'll learn how to break down complex government information into clear, easy‐to‐understand advice for the public.
* Build Emotional Intelligence: Use empathy and active listening to support customers through their enquiries.
* Become a Tech Pro: Get hands‐on with advanced software and multi‐screen environments, boosting your digital literacy and efficiency.
* Solve Real‐World Problems: Investigate issues and provide accurate solutions while meeting targets in a dynamic, high‐volume setting.
* Refine Your Organisation: Balance quality service with efficient schedule adherence, proving you can excel in a high‐speed corporate world.
What we're looking for
* Experience: Transferable skills in customer service, retail or hospitality.
* Tech Savvy: Intermediate to advanced computer skills.
* Mindset: A problem‐solver who shows genuine empathy and loves an engaging, fast‐moving work culture.
* Availability: Flexible across our rostered hours (7:00am – 8:00pm).
* Eligibility: Australian Citizen, over 18 years old and willing to undertake a national background check.
Benefits and Perks
* Competitive Pay: Base + super + incentives + penalties + employee benefits.
* Full Training Provided: 10 days of paid comprehensive training.
* Flexibility: Full‐time or part‐time (20‐36hrs) with Monday‐Friday rosters.
* Career Growth: Internal pathways within a global footprint.
* Rewards & Incentives: Financial and non‐financial rewards for high performance.
* Health & Well‐being: Robust wellness program and 24/7 personal safety and support services.
* Everyday Savings: Discounts on fuel, groceries, tech, fashion through Flare.
* Referral Bonus: Rewarded for helping to find top talent.
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