The Company
'Truck Centre (WA) is WA's sole Mack, UD and Volvo Truck Specialist Dealership'. With 8 branches operating successfully state wide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.'
TCWA has recently been acquired by Volvo Group, a global leader in next-gen technologies and sustainable road transport solutions. This acquisition brings exciting opportunities for access to world class resources, technologies and career development pathways, opening the door to some of the best opportunities in the industry.
About the Role
An exciting opportunity has become available for an experienced Service Advisor to join our busy Port Hedland team. In this role you will be responsible for acting as the primary contact (both face-to-face and over the phone) between Truck Centre and our customers for all repair and maintenance work on their vehicles. You will need to be confident and responsible for scheduling work from the Service Counter to the Workshop whilst providing exceptional customer service.
The rostered shifts will be 8 days on and 6 days off, Wednesday to Wednesday, working 7am to 5pm. FIFO or Residential opportunities available.
The Successful Applicant
To be considered for this position, you will have a demonstrated background in a similar capacity with proven experience in providing exceptional customer service. In addition to your experience, you will possess the following:
* Mechanical aptitude
* Exceptional customer service skills
* Ability to work both autonomously and within a team environment
* Willingness to complete a range of administrative tasks
* Ability to adapt to manual processes
* Strong time management skills
* The ability to communicate effectively with all stakeholders to achieve a desirable outcome
* A results driven attitude
* The ability to problem solve and think on your feet
* Excellent attention to detail
* Intermediate Microsoft Office skills and adaptability to software programs
What we Offer
* Competitive remuneration and annual CPI increases
* Loyalty Leave - additional day of leave per year of service (up to 5 days)
* Housing options available including shared accommodation and rental allowance
* Exposure to factory training, our- in house training department, industry leading tooling, product specialists and diagnostics
* Employee referral bonuses
* Recognition and rewards
* A workplace that cares about your safety supporting the Zero Harm initiative
* Health and Wellbeing MATES program - EAP counselling and support
* Modern workshop facilities