NDIS Support Coordinator/ Recovery Coach
We are open to part-time applicants.
About us
KonnectUs Support Coordination is a fast-growing NDIS-registered organisation committed to empowering individuals with disabilities by delivering personalised, high-quality support coordination services. We pride ourselves on our strong community presence and deep understanding of the diverse and complex needs of the people we support.
At KonnectUs, our highly experienced team of Support Coordinators works collaboratively with NDIS participants to navigate the NDIS system, connect with appropriate service providers, and achieve meaningful goals. We coordinate a wide range of services—including allied health, personal care, employment support, housing, and community access—by engaging with NDIS providers, mainstream services, government departments, and private health professionals.
We have developed a particular strength in working with participants who experience psychosocial disabilities, supporting them with compassion, consistency, and trauma-informed approaches. Our team has the knowledge and experience to assist individuals with mental health challenges to build capacity, increase independence, and improve their overall well-being. We are skilled in managing complex situations, including crisis planning, hospital discharges, homelessness, and recovery-oriented practice.
Role Description
This full-time hybrid role for a Support Coordinator / Recovery Coach is located in Geraldton WA with flexibility for some work from home. The role involves providing support coordination and mental health coaching to support individuals with disabilities and psychosocial challenges, ensuring they are connected with appropriate service providers while strengthening their capacity to achieve goals. Day-to-day tasks include liaising with NDIS participants and stakeholders, coordinating various services, assisting with planning and goal setting, addressing any barriers to receiving effective support, life coaching, and social and emotional support.
Key Responsibilities
Ensure all services align with the National Disability Insurance Agency Practice Standards, Code of Conduct, and safeguarding requirements.
Assist participants in navigating complex mental health systems and crisis situations, delivering recovery-oriented, trauma-informed, and strengths-based support.
Build strong, person-centred relationships with participants, families, carers, and stakeholders.
Assist participants in understanding and implementing their NDIS plans effectively and support them through plan reviews, reassessments, and change-of-circumstance processes.
Develop comprehensive service agreements and monitor participant budgets, ensure supports are utilised effectively and sustainably.
Maintain accurate case notes, progress reports, incident reports, and compliance documentation.
Coordinate and connect participants with suitable mainstream, community, allied health, housing, employment, and disability supports.
Required Knowledge, Skills & Experience
Tertiary qualification in relevant field. E.g., Disability/Social Work/Psychology.
Strong written and computer skills for the creation of plans, programs, reports, correspondence and other documents.
Experience working in disability, mental health, community services, or case management (NDIS experience highly regarded).
Manage complex caseloads efficiently while maintaining high-quality support standards.
Cultural competence: ability to work autonomously and collaboratively
Valid driver's license and access to a reliable vehicle.
Current Working with Children Check, NDIS Worker Screening Check, and National Police Clearance (or willingness to obtain).
Strong understanding of mental health and psychosocial disability
Relevant Lived Experience strongly considered
Person-centred and compassionate approach; High emotional intelligence
Internal and External Clinical Supervision provided
Flexible start and finish times, which makes it family-friendly.
Notes
This role is inclusive of Recovery Coaching.
#J-18808-Ljbffr