About this position
About us:
Founded by Jordan Cullen in 2018, Cullen Jewellery is a responsible fine jewellery brand focused on exceptional human experiences. As a digital‐first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces. We are committed to the environment, crafting every piece with sustainability in mind. Our lab‐grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.
Our Melbourne showroom is experiencing strong growth and we are going through an exciting expansion of the team to meet increasing demand! We are seeking an eager and experienced Client Advisor to join the amazing team.
About the position
As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. We are hiring for a part‐time permanent position at our beautiful flagship showroom in Melbourne, on a 2‐day a week basis with the following availability:
Monday 9am-5pm
Saturday 8am-4pm
If you have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we would love to hear from you.
Key Responsibilities
* Assist clients in selecting jewellery via in‐person and online consultations, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes.
* Handle administrative tasks with consistent email and phone call correspondence, building long‐lasting relationships with clients.
* Coordinate after‐care services consultations, including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction.
* Promote Cullen Jewellery's commitment to ethical practices and community initiatives.
* Participate in daily showroom setup and opening, ensuring cleanliness of consultation desks and other showroom areas.
* Complete ad‐hoc tasks such as stock takes, changing product displays, and managing postage tasks as required.
What we are looking for
* Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry.
* High attention to detail and commitment to providing exceptional client experiences.
* Strong organisational and time‐management abilities, with flexibility and adaptability to changing priorities and processes.
* Ability to work effectively as part of a team to achieve common goals.
* The right to work in Australia.
* Capacity to work on the provided roster consistently.
What we offer
In addition to a competitive remuneration package and a beautiful office location in the heart of Kew, we offer all our team members a range of benefits, including:
* A supportive and collaborative work environment
* An Employee Assistance Program for you and a family member to utilise
* Generous staff and family/friend discounts
* Team events and initiatives included as part of our wellbeing program
* Paid volunteer leave and sponsorship of a child in South East Asia or Africa under your name
* The opportunity to join a growing company with a global presence – you really can take your career anywhere!
If this part‐time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.
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