Solution Delivery Manager
Partner with the Sales team to orchestrate the best‐fit solution of Professional Services offers to allow the customer to achieve their strategic goals in the most expedient and effective manner. Collaborate closely with Customer Success Managers to define and refine the customer journey through its execution. Provide guidance in the implementation of the offers to our Delivery Team ensuring that its execution meets or exceeds the intended goals.
Key Responsibilities
* Collaborate with the Customer Success Managers, the Sales Account Executives and the Customer to orchestrate their platform adoption and digital transformation journey
* Strategize and define platform‐based solutions that best fit the short and long‐term needs of the Customer
* Identify and define engagement parameters, duration, costs, and success criteria
* Ensure the handover of engagement to the Delivery Team is done properly and comprehensively
* Successfully achieve the first milestone defined in the Customer's platform adoption strategy
* Work closely with Customer Success Managers as an escalation point to triage and define solutions for customers with critical needs
* Interact with the global Shared Services and Success Adoption organizations to ensure offers and success practices are understood, disseminated, and upheld
* Be an advocate for the company culture in every interaction with employees and customers
* Be innovative and make a positive impact on your customers, on your team, and on the company
Qualifications
* 5 to 10 years of experience in a customer‐facing role
* Entrepreneurial mindset with a strong understanding of customer orientation principles
* Ability to address topics such as business value and total cost of ownership, etc.
* Experience in a Customer Success Management or Professional Services role with a track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
* Excellent ability to understand and communicate complex business and technical subjects to both management and technical audiences
* Experience working with a technical customer base and corporate IT projects and processes
* Experience with aligning organizations to corporate goals and directions
* Demonstrated ability in successfully handling solutions and services scoping to define a statement of work
* Action‐oriented with a result‐driven attitude to drive successful engagements
* Ability to work across geographies and cultures
* Bachelor's Degree (or equivalent work experience) or higher
* Intellectual curiosity
* Sense of humour
Benefits
* A company at the vanguard of the agentic revolution, where we don't just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high‐growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.
* Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.
* A global collective of world‐class talent, where you'll collaborate with enterprise software legends and sought‐after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.
OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal‐opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.
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